IDENTIFYING PRODUCT ISSUES USING FORUM DATA
First Claim
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1. A method for identifying a product issue using forum data stored in a forum database, the method comprising:
- identifying a plurality of forum threads from the forum data;
clustering the forum threads; and
evaluating the clustered forum threads to identify the product issue.
2 Assignments
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Accused Products
Abstract
Product issues are identified through an analysis of forum data stored in a forum database. Forum threads are identified within the forum data and clustered together by grouping related forum threads. Once the forum threads have been clustered, the clustered forum threads can be analyzed to identify product issues. Once the product issues have been identified, steps may be taken in an attempt to resolve the identified issues.
41 Citations
20 Claims
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1. A method for identifying a product issue using forum data stored in a forum database, the method comprising:
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identifying a plurality of forum threads from the forum data; clustering the forum threads; and evaluating the clustered forum threads to identify the product issue. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A computer storage medium having computer executable instructions stored thereon which, when executed by a computer, cause the computer to:
execute a forum crawler application, the forum crawler application configured to retrieve forum data from a forum database, to identify a plurality of forum threads from the forum data, to cluster the forum threads based upon identified relationships between the forum threads, and to evaluate the clustered forum threads to identify one or more product issues. - View Dependent Claims (13, 14, 15, 16)
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17. A computing system configured to identify a product issue using forum data stored in a forum database, the computing system comprising:
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a central processing unit; and a mass storage device storing a forum crawler application which, when executed by the central processing unit, will cause the computing system to identify a plurality of forum threads from the forum data, each of the forum threads comprising one or more posts, to cluster the forum threads based upon strong or weak relationships between the posts in each of the forum threads, and to evaluate the clustered forum threads to identify the product issue. - View Dependent Claims (18, 19, 20)
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Specification