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IDENTIFYING PRODUCT ISSUES USING FORUM DATA

  • US 20100070503A1
  • Filed: 09/17/2008
  • Published: 03/18/2010
  • Est. Priority Date: 09/17/2008
  • Status: Active Grant
First Claim
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1. A method for identifying a product issue using forum data stored in a forum database, the method comprising:

  • identifying a plurality of forum threads from the forum data;

    clustering the forum threads; and

    evaluating the clustered forum threads to identify the product issue.

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