INTELLIGENTLY ANTICIPATING AND/OR PRIORITIZING EVENTS ASSOCIATED WITH A WIRELESS CLIENT

• US 20100070589A1
• Filed: 09/17/2008
• Published: 03/18/2010
• Est. Priority Date: 09/17/2008
• Status: Abandoned Application

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Shaw, Vernon, Evora, Robert Z.
• Application Number:
  US12/212,245
• Publication Number:
  US 20100070589A1
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/109 Time management, e.g. calendars, reminders, meetings or time accounting

Abstract

The claimed subject matter relates to an architecture that can anticipate relevant events associated with a profile derived from a wireless service account provision. In addition, the architecture can provide one or more recommendation for confronting the event, and further prioritize both the event and the associated recommendation(s). In an aspect of the disclosed subject matter, the priority ascribed to a particular event (or recommendation associated therewith) can be dependent upon the unique profile of the client and can further be dependent upon other contemporaneous events.

Claims

1. A system that anticipates or prioritizes relevant events in a wireless communication environment, comprising:

a prediction component that monitors in real time a subscriber profile associated with a client of a wireless service, and that generates an event associated with the client based at least in part upon the profile;

an event handler component that examines the event and the profile in order to determine a recommendation(s), the recommendation(s) relates to a suggested course of action in response to the event; and

a prioritization component that determines, based upon the profile, a priority for the event and for each recommendation.

2. The system of claim 1, the profile includes at least one of one or more preference associated with the client, a speech recognition dictionary associated with the client, demographic information associated with the client, one or more transaction associated with the client, a location of the client, a set of contacts associated with the client, or a calendar associated with the client.

3. The system of claim 1, the prediction component further monitors external events in order to generate the event.

4. The system of claim 1, the prioritization component recalculates the priority for a first event and associated recommendation(s) when a second event is received.

5. The system of claim 1, the prioritization component receives a set of events and associated recommendation(s) and determines the priority for each member of the set further based upon one or more disparate event included in the set.

6. The system of claim 1, further comprising a scheduling component that schedules a message for the event based upon the priority.

7. The system of claim 6, the scheduling component updates the schedule for the message based upon the profile.

8. The system of claim 6, the message includes a notification of the event or one or more recommendation for the event.

9. The system of claim 6, the message is transmitted to the client according to the schedule.

10. The system of claim 9, the message is transmitted to the client as a pop-up message.

11. The system of claim 9, the message is transmitted to the client according to short message service (SMS) protocol.

12. The system of claim 9, the message is transmitted to the client as an audio pop-up.

13. The system of claim 1, further comprising a feedback component that transmits to the client a query relating to at least one of the event or the recommendation, the query requests a feedback response.

14. The system of claim 13, the feedback response is provided by a single or a small set of keystrokes or a single word or short phrase.

15. The system of claim 13, the feedback component utilizes the feedback response to update the profile.

16. The system of claim 13, the feedback component utilizes the feedback response as an input to refine machine learning techniques associated with at least one of the prediction component, the event handler component, the prioritization component, or the scheduling component.

17. A method for anticipating or prioritizing relevant events in a wireless communication environment, comprising:

monitoring in real time a subscriber profile associated with a client of a wireless service;

determining an event associated with the client based at least in part upon the profile;

examining the event in connection with the profile for determining a recommendation, the recommendation relates to a suggested course of action for responding to the event; and

calculating a priority for the event and for the recommendation based upon the profile.

18. The method of claim 17, further comprising at least one of the following acts:

monitoring in real time an external event;

determining the event further based upon the external event;

recalculating the priority for a first event and for the recommendation associated therewith when a second event is received;

receiving a set of events and associated recommendation(s), and determining the priority for each member of the set further based upon one or more disparate event included in the set;

or recalculating the priority for each member of the set recursively as each new event is received.

19. The method of claim 17, further comprising at least one of the following acts:

scheduling a message for the event based upon the priority, the message including a notification of the event or one or more recommendation for the event;

updating the schedule for the message based upon a change in the profile;

delivering the message to the client in accordance with the schedule, the message is delivered as a pop-up, as an audio pop-up, or in SMS format;

transmitting a query to the client requesting feedback associated with the message;

or

utilizing a response to the query for refining a learning engine associated with the profile.

20. A system that anticipates and prioritizes relevant events in a wireless communication environment, comprising:

a prediction component that monitors in real time a subscriber profile associated with a client of a wireless service and an external event, the prediction component creates an event associated with the client based at least in part upon the profile;

an event handler component that examines the event and the profile in order to determine a recommendation, the recommendation relates to a suggested course of action in response to the event; and

a prioritization component that receives a set of recommendations, at least two of which are associated with disparate events, and that calculates a priority for each recommendation based upon a non-associated event and further based upon the profile.