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SUPPORTING APPARATUS AND SUPPORTING METHOD

  • US 20100070795A1
  • Filed: 06/18/2009
  • Published: 03/18/2010
  • Est. Priority Date: 09/12/2008
  • Status: Active Grant
First Claim
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1. A computer readable storage medium containing instructions that, when executed by a computer, cause the computer to perform:

  • obtaining, from a configuration-information storage unit that stores dependencies among devices in association with a list of the devices, a dependency among devices including a faulty device;

    creating, based on the obtained dependency among the devices including the faulty device and information about the faulty device, learning data including the dependency and a cause of failure which are associated with each other; and

    generating, based on the created learning data, a solution procedure indicative of a procedure for specifying the cause of failure.

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