SUPPORTING APPARATUS AND SUPPORTING METHOD
First Claim
1. A computer readable storage medium containing instructions that, when executed by a computer, cause the computer to perform:
- obtaining, from a configuration-information storage unit that stores dependencies among devices in association with a list of the devices, a dependency among devices including a faulty device;
creating, based on the obtained dependency among the devices including the faulty device and information about the faulty device, learning data including the dependency and a cause of failure which are associated with each other; and
generating, based on the created learning data, a solution procedure indicative of a procedure for specifying the cause of failure.
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Accused Products
Abstract
A supporting apparatus includes a configuration-information storage unit having stored therein dependencies among devices in association with a list of the devices. When information about a device where a failure has occurred is input, a dependency among devices including the faulty device is obtained from the configuration-information storage unit. Based on the obtained dependency among devices including the faulty device and information about the faulty device, learning data with the dependency and a cause of failure being associated with each other is created. Then, based on the created learning data, a solution procedure indicative of a procedure for specifying the cause of failure is generated by using, for example, algorithm ID3.
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Citations
20 Claims
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1. A computer readable storage medium containing instructions that, when executed by a computer, cause the computer to perform:
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obtaining, from a configuration-information storage unit that stores dependencies among devices in association with a list of the devices, a dependency among devices including a faulty device; creating, based on the obtained dependency among the devices including the faulty device and information about the faulty device, learning data including the dependency and a cause of failure which are associated with each other; and generating, based on the created learning data, a solution procedure indicative of a procedure for specifying the cause of failure. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A supporting apparatus comprising:
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a configuration-information storage unit that stores dependencies among devices in association with a list of the devices; a dependency obtaining unit that obtains a dependency among devices including a faulty device from the configuration-information storage unit; a learning-data creating unit that creates, based on the obtained dependency among the devices including the faulty device and information about the faulty device, learning data including the dependency and a cause of failure which are associated with each other; and a solution-procedure generating unit that generates, based on the created learning data, a solution procedure indicative of a procedure for specifying the cause of failure. - View Dependent Claims (9, 10, 11, 12, 13)
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14. A supporting method comprising:
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obtaining, from a configuration-information storage unit that stores dependencies among devices in association with a list of the devices, a dependency among devices including a faulty device; creating, based on the obtained dependency among the devices including the faulty device and information about the faulty device, learning data including the dependency and a cause of failure which are associated with each other; and generating, based on the created learning data, a solution procedure indicative of a procedure for specifying the cause of failure. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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Specification