DIALOG FILTERING FOR FILLING OUT A FORM
First Claim
1. A system for filling out a form from a dialog, comprising:
- a dialog having elements relevant for filing out said form;
a list of named entities;
a device for separating said elements from said dialog using said list of named entities;
a computer screen display of the separated elements and said form; and
a command control for transferring the separated elements on said computer screen display to fill said form on said computer screen display.
1 Assignment
0 Petitions
Accused Products
Abstract
The invention discloses a system and method for filling out a form from a dialog between a caller and a call center agent. The caller and the caller center agent can have the dialog in the form of telephone conversation, instant messaging chat or email exchange. The system and method provides a list of named entities specific to the call center operation and uses a translation and transcription minor to filter relevant elements from the dialog between the caller and the call center agent. The relevant elements filtered from the dialog are subsequently displayed on the call center agent'"'"'s computer screen to fill out application forms automatically or through drag and drop operations by the call center agent.
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Citations
25 Claims
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1. A system for filling out a form from a dialog, comprising:
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a dialog having elements relevant for filing out said form; a list of named entities; a device for separating said elements from said dialog using said list of named entities; a computer screen display of the separated elements and said form; and a command control for transferring the separated elements on said computer screen display to fill said form on said computer screen display. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method for filling out a form from a dialog, comprising the steps of:
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providing a dialog having elements relevant for filing out said form; providing a list of named entities; separating said elements from said dialog using said list of named entities; displaying the separated elements and said form on a computer screen display; and transferring the separated elements to fill out said form on said computer screen display. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A computer program embodied on a computer-readable medium for filling out a form from a dialog, comprising:
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first program instruction steps for providing a dialog having elements relevant for filing out said form; second program instruction steps for providing a list of named entities; third program instruction steps for separating said elements from said dialog using said list of named entities; fourth program instruction steps for displaying the separated elements and said form on a computer screen display; and fifth program instruction steps for transferring the separated elements to fill out said form on said computer screen display, and wherein all said program instruction steps are recorded on said medium. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24)
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25. A method of deploying a computer program for filling out a form from a dialog, to a client company, comprising the steps of:
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recording on a computer readable medium program instruction steps for; providing a dialog having elements relevant for filing out said form; providing a list of named entities; separating said elements from said dialog using said list of named entities; displaying the separated elements and said form on a computer screen display; and transferring the separated elements to fill out said form on said computer screen display; installing said program instruction steps from said medium onto a computer processor at said client company; and training employees of said client company to run said program instruction steps.
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Specification