×

METHOD AND SYSTEM FOR GENERATING A DYNAMIC HELP DOCUMENT

  • US 20100076998A1
  • Filed: 09/11/2008
  • Published: 03/25/2010
  • Est. Priority Date: 09/11/2008
  • Status: Active Grant
First Claim
Patent Images

1. A method for generating a dynamic help document comprising:

  • obtaining a plurality of question-answer pairs associated with a client-server application;

    determining rankings of the plurality of question-answer pairs based on user feedback about the plurality of question-answer pairs;

    determining a first preferred question-answer pair based on rankings of the plurality of question-answer pairs;

    generating the dynamic help document using the first preferred question-answer pair;

    updating rankings of the plurality of question-answer pairs based on additional user feedback about the plurality of question-answer pairs;

    determining a second preferred question-answer pair based on updated rankings of the plurality of question-answer pairs; and

    updating the dynamic help document by replacing the first preferred question-answer pair with the second preferred question-answer pair.

View all claims
  • 2 Assignments
Timeline View
Assignment View
    ×
    ×