METHOD AND SYSTEM FOR MANAGING ONE OR MORE PROCESSES IN A BUSINESS CENTER
First Claim
1. A system for managing one or more processes in a business process center, the system comprising:
- a. a client-host, the client-host configured for displaying a plurality of applications in a single screen, the single screen enabling access to critical information regarding a data transaction to an agent from the plurality of applications, each of the plurality of applications being associated with the data transaction;
b. an input module, the input module configured for entering one or more pre-defined data items into at least one of the plurality of applications, the one or more pre-defined data items being required for the data transaction; and
c. a control module, the control module configured for recording the critical information of the data transaction for data analysis, wherein the data analysis enables managing one or more processes associated with the data transaction.
3 Assignments
0 Petitions
Accused Products
Abstract
The present invention provides a system and a method for managing a customer contact center. The system includes a one click sign-in module, a client-host, and a control module. The one click sign-in module enables one-click authentication of an agent for logging in to a plurality of applications during a data transaction. The client-host displays the plurality of applications to the agent on a single screen to enable access to critical information related to the data transaction from the plurality of applications. Further, the control module records the critical information of the data transaction for data analysis to manage one or more processes related to the data transaction.
9 Citations
31 Claims
-
1. A system for managing one or more processes in a business process center, the system comprising:
-
a. a client-host, the client-host configured for displaying a plurality of applications in a single screen, the single screen enabling access to critical information regarding a data transaction to an agent from the plurality of applications, each of the plurality of applications being associated with the data transaction; b. an input module, the input module configured for entering one or more pre-defined data items into at least one of the plurality of applications, the one or more pre-defined data items being required for the data transaction; and c. a control module, the control module configured for recording the critical information of the data transaction for data analysis, wherein the data analysis enables managing one or more processes associated with the data transaction. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
-
-
15. A method for managing one or more processes in a business process center, the method comprising:
-
a. displaying a plurality of applications in a single screen, the single screen enabling access to critical information regarding a data transaction to an agent from the plurality of applications, each of the plurality of applications being associated with the data transaction; b. entering one or more pre-defined data items into at least one of the plurality of applications, the one or more pre-defined data items being required for the data transaction; and c. recording the critical information of the data transaction for data analysis, wherein the data analysis enables managing one or more processes associated with the data transaction. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26)
-
-
27. A computer program product for use with a computer, the computer program product comprising a computer usable medium having a computer readable program code embodied therein for managing one or more processes in a business process center, the computer readable program code performing:
-
a. displaying a plurality of applications in a single screen, the single screen enabling access to critical information regarding a data transaction to an agent from the plurality of applications, each of the plurality of applications being associated with the data transaction; b. entering one or more pre-defined data items into at least one of the plurality of applications, the one or more pre-defined data items being required for the data transaction; and c. recording the critical information of the data transaction for data analysis, wherein the data analysis enables managing one or more processes associated with the data transaction. - View Dependent Claims (28, 29, 30, 31)
-
Specification