Determining a use context for a telecommunications terminal user

• US 20100080368A1
• Filed: 09/30/2008
• Published: 04/01/2010
• Est. Priority Date: 09/30/2008
• Status: Abandoned Application

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Skiba, David Joseph, Erhart, George William, Matula, Valentine C.
• Application Number:
  US12/241,906
• Publication Number:
  US 20100080368A1
• Time in Patent Office: Days
• US Class Current: 379/93.10
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04M 2242/14 with services dependent on location
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/42272 whereby the subscriber registers to the terminals for personalised service provision

Abstract

A technique is disclosed that addresses a problem in managing the correct context in which a telecommunications terminal is utilized by its user—that is, a work use context, a personal use context, and so forth. The disclosed technique enables the automated management of use contexts by a terminal on behalf of its user, across the possibly multiple terminals that are utilized by the user. Each terminal manages the use contexts by utilizing temporal-, schedule-, spatial-, and proximity-related information, in combination with the terminal'"'"'s current and/or anticipated usage by the user, in order to establish a use context that is currently appropriate for that user at that terminal. As part of establishing a use context, the terminal makes available to its user a predetermined set of user interface properties and a predetermined set of user profile properties. Such properties can include contact lists, applications, server links, logins, and so forth.

Claims

1. A method comprising:

receiving i) a first indication of how a first user of a first telecommunications terminal is using or will be using the first telecommunications terminal and ii) a second indication of a spatial or temporal context that includes the first telecommunications terminal;

establishing a first use context to apply to the first telecommunications terminal, based on the first indication and the second indication; and

presenting a manifestation of the first use context to the first user at the first telecommunications terminal.

2. The method of claim 1 further comprising presenting the first use context to a second telecommunications terminal.

3. The method of claim 2 wherein the second telecommunications terminal is associated with the first user.

4. The method of claim 2 wherein the second telecommunications terminal is associated with a second user.

5. The method of claim 1 wherein the first use context is one of i) a work context and ii) a personal context.

6. The method of claim 5 further comprising receiving a user feedback from the first user, wherein the user feedback indicates the reaction of the first user to having been presented with the first use context.

7. The method of claim 6 further comprising establishing a second use context to apply to the first telecommunications terminal, based on having received the first user feedback, wherein the second use context is the other of i) the work context and ii) the personal context.

8. The method of claim 1 wherein the spatial or temporal context describes at least one of i) a geo-location of the first telecommunications terminal and ii) the current location of the first telecommunications terminal with respect to a second location.

9. The method of claim 1 wherein the spatial or temporal context describes at least one of i) calendrical time and ii) schedule information associated with the first user.

10. The method of claim 1 wherein the first indication is other than a notification of an incoming communication event.

11. A method comprising:

presenting a manifestation of a first use context to a first user at a first telecommunications terminal, the first use context being based on a first indication and a second indication, the first indication being of how the first user is using or will be using the first telecommunications terminal and the second indication describing a first spatial or temporal context that includes the first telecommunications terminal;

receiving a third indication of a second spatial or temporal context with respect to the first telecommunications terminal; and

establishing a second use context to apply to the first telecommunications terminal, based on the difference between the third indication and the second indication.

12. The method of claim 11 wherein the first use context is one of i) a work context and ii) a personal context.

13. The method of claim 12 wherein the first use context defines a first set of user-profile properties.

14. The method of claim 13 wherein the second use context is the other of i) the work context and ii) the personal context, and wherein the second use context defines a second set of user-profile properties.

15. The method of claim 14 wherein the first set and second set of user-profile properties are partially overlapping.

16. A method comprising:

establishing a first use context to apply to a first telecommunications terminal, the first use context being based on at least one of i) how the first user is using the first telecommunications terminal and ii) a spatial or temporal context that includes the first telecommunications terminal, and the first use context defining a first set of user-profile properties;

receiving i) a first indication of how the first user will be using the first telecommunications terminal or ii) a second indication as the result of the spatial or temporal context having changed; and

establishing a second use context to apply to the first telecommunications terminal, based on the first indication or second indication.

17. The method of claim 16 wherein the second use context defines a second set of user-profile parameters.

18. The method of claim 17 wherein the first set and second set of user-profile properties are at least partially overlapping.

19. The method of claim 18 wherein the first set of user-profile parameters comprises at least one of i) a set of contacts and ii) a set of applications.

20. The method of claim 18 wherein the first set of user-profile parameters comprises at least one of i) a set of action items and ii) a set of appointments.