Business Process Optimization And Problem Resolution

• US 20100082378A1
• Filed: 09/27/2008
• Published: 04/01/2010
• Est. Priority Date: 04/29/2008
• Status: Active Grant

• Current Assignee: Micro Focus LLC (Open Text Corporation)
• Original Assignee: Micro Focus LLC (Open Text Corporation)
• Inventors: Isaacs, Malcolm
• Granted Patent: US 10,467,590 B2
• Time in Patent Office: Days
• US Class Current: 705/7
• CPC Class Codes: G06Q 10/063 Operations research, analysis or management
• CPC Class Codes: G06Q 10/06393 Score-carding, benchmarking or key performance indicator [KPI] analysis
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

One embodiment provides a system for optimizing business processes comprising an analyzer component configured to retrieve testing data on a business application, wherein the testing data is generated before deployment of the business application. The analyzer component is further configured to retrieve actual data on the business application, wherein the actual data is generated during deployment of the business application. The analyzer component is further configured to analyze the actual data and the testing data to identify at least one business process from the actual data, wherein an identified business process from the actual data is attempted to be matched with a baseline business process defined during testing. The system further comprises a report generator configured to output results from analysis of the actual data and the testing data. Output results may be used to optimize testing and to correlate problems encountered in the field with situations encountered during testing.

Claims

1. A method for optimizing business processes comprising:

retrieving testing data on a business application, wherein the testing data is generated before deployment of the business application;

retrieving actual data on the business application, wherein the actual data is generated during deployment of the business application; and

analyzing the actual data and the testing data to identify at least one business process from the actual data, wherein an identified business process from the actual data is attempted to be matched with a baseline business process defined during testing.

2. The method of claim 1, further comprising:

reporting on whether the identified business process was defined during testing.

3. The method of claim 1, further comprising:

determining a measure of deviation from the identified business process as compared to a baseline business process defined during testing.

4. The method of claim 3, further comprising:

based on the measured deviation, reporting on whether the identified business process was tested; and

based on the measured deviation, reporting on whether the identified business process was defined differently during testing than the way the identified business process is being used in practice.

5. The method of claim 1, further comprising:

reporting on whether a baseline business process defined in testing is being used in practice.

10. The system of claim 1, wherein the output results comprise a report on whether a baseline business process defined in testing is being used in practice.

6. A system for optimizing business processes comprising:

an analyzer component configured to;

retrieve testing data on a business application, wherein the testing data is generated before deployment of the business application;

retrieve actual data on the business application, wherein the actual data is generated during deployment of the business application; and

analyze the actual data and the testing data to identify at least one business process from the actual data, wherein an identified business process from the actual data is attempted to be matched with a baseline business process defined during testing; and

a report generator configured to output results from analysis of the actual data and the testing data.

7. The system of claim 6, wherein the output results comprise a report on whether the identified business process was defined during testing.

8. The system of claim 6, wherein the analyzer determines a measure of deviation from the identified business process as compared to a baseline business process defined during testing.

9. The system of claim 8, wherein the output results comprise a report on whether the identified business process was tested which is based on the measured deviation and a report on whether the identified business process was defined differently during testing than the way the identified business process is being used in practice which is based on the measured deviation.

11. A computer readable medium having instructions executed by a computer system which cause the computer system to:

retrieve testing data on a business application, wherein the testing data is generated before deployment of the business application;

retrieve actual data on the business application, wherein the actual data is generated during deployment of the business application; and

analyze the actual data and the testing data to identify at least one business process from the actual data, wherein an identified business process from the actual data is attempted to be matched with a baseline business process defined during testing.

12. The computer readable medium of claim 11, further comprising executable instructions which cause the computer to:

report on whether the identified business process was defined during testing.

13. The computer readable medium of claim 11, further comprising executable instructions which cause the computer to:

determine a measure of deviation from the identified business process as compared to a baseline business process defined during testing.

14. The computer readable medium of claim 13, further comprising executable instructions which cause the computer to:

based on the measured deviation, report on whether the identified business process was tested; and

based on the measured deviation, report on whether the identified business process was defined differently during testing than the way the identified business process is being used in practice.

15. The computer readable medium of claim 11, further comprising executable instructions which cause the computer to:

report on whether a baseline business process defined in testing is being used in practice.

16. A system for optimizing business processes comprising:

means for retrieving testing data on a business application, wherein the testing data is generated before deployment of the business application;

means for retrieving actual data on the business application, wherein the actual data is generated during deployment of the business application; and

means for analyzing the actual data and the testing data to identify at least one business process from the actual data, wherein an identified business process from the actual data is attempted to be matched with a baseline business process defined during testing.

17. The system of claim 16, further comprising:

means for reporting on whether the identified business process was defined during testing.

18. The system of claim 16, wherein the means for analyzing determines a measure of deviation from the identified business process as compared to a baseline business process defined during testing.

19. The system of claim 18, wherein the means for reporting generates a report on whether the identified business process was tested which is based on the measured deviation and a report on whether the identified business process was defined differently during testing than the way the identified business process is being used in practice which is based on the measured deviation.

20. The system of claim 16, wherein the means for reporting generates a report on whether a baseline business process defined in testing is being used in practice.