INFERENTIAL BUSINESS PROCESS MONITORING
First Claim
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1. An inferential business process monitoring method, comprising:
- deriving an optimal set of key performance indicators via a service level agreement;
determining metrics to compute the key performance indicators via the service level agreement;
assigning and configuring monitoring agents to retrieve the metrics to obtain the key performance indicators;
deploying the monitoring agents; and
delivering key performance indicator metrics observed by the monitoring agents.
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Abstract
Methods, systems and computer program products for inferential business process monitoring. Exemplary embodiments include an inferential business process monitoring method, including deriving an optimal set of key performance indicators from a service level agreement specification, determining metrics to compute the key performance indicators from the service level agreement specification, assigning and configuring monitoring agents to retrieve the metrics to obtain the key performance indicators, deploying the monitoring agents and delivering key performance indicator metrics observed by the monitoring agents.
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Citations
20 Claims
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1. An inferential business process monitoring method, comprising:
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deriving an optimal set of key performance indicators via a service level agreement; determining metrics to compute the key performance indicators via the service level agreement; assigning and configuring monitoring agents to retrieve the metrics to obtain the key performance indicators; deploying the monitoring agents; and delivering key performance indicator metrics observed by the monitoring agents. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A computer program product including instructions for causing a computer to implement an inferential business process monitoring method, the method comprising:
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deriving an optimal set of key performance indicators via a service level agreement; determining metrics to compute the key performance indicators via the service level agreement; assigning and configuring monitoring agents to retrieve the metrics to obtain the key performance indicators; deploying the monitoring agents; and delivering key performance indicator metrics observed by the monitoring agents. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. An inferential business process monitoring system, comprising:
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a processor; a library of generic monitoring agents operatively coupled to the processor, wherein the processor is configured for; deriving an optimal set of key performance indicators via a service level agreement; determining metrics to compute the key performance indicators via the service level agreement; assigning and configuring monitoring agents to retrieve the metrics to obtain the key performance indicators; deploying the monitoring agents; and delivering key performance indicator metrics observed by the monitoring agents. - View Dependent Claims (18, 19, 20)
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Specification