METHOD AND SYSTEM FOR MANAGING INFORMATION TECHNOLOGY (IT) INFRASTRUCTURAL ELEMENTS
First Claim
1. A system for managing one or more Information Technology (IT) infrastructural elements, the one or more IT infrastructural elements belonging to a plurality of organizations, the system comprising:
- a. a monitoring module configured for monitoring one or more parameters of the one or more IT infrastructural elements, each of the one or more parameters being monitored for generating one or more alerts;
b. an event management module configured for processing the one or more alerts, the one or more alerts being processed by performing one or more operations on the one or more alerts; and
c. a service desk module configured for providing one or more tickets to a support team for remedy of an issue corresponding to each alert of the one or more alerts, the one or more tickets being generated for each of the one or more processed alerts, each of the one or more tickets comprising details of the issue.
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Accused Products
Abstract
The present invention provides a method, system and computer program product for managing the Information Technology (IT) infrastructural elements of multiple organizations. The system monitors various IT infrastructural elements, such as networks, operating systems, databases, and software applications of multiple organizations. Alerts corresponding to various issues related to the IT infrastructural elements are generated. Based on the alerts, the system provides information related to the issues to a support team for solving them.
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Citations
31 Claims
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1. A system for managing one or more Information Technology (IT) infrastructural elements, the one or more IT infrastructural elements belonging to a plurality of organizations, the system comprising:
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a. a monitoring module configured for monitoring one or more parameters of the one or more IT infrastructural elements, each of the one or more parameters being monitored for generating one or more alerts; b. an event management module configured for processing the one or more alerts, the one or more alerts being processed by performing one or more operations on the one or more alerts; and c. a service desk module configured for providing one or more tickets to a support team for remedy of an issue corresponding to each alert of the one or more alerts, the one or more tickets being generated for each of the one or more processed alerts, each of the one or more tickets comprising details of the issue. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17)
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18. A method for managing one or more Information Technology (IT) infrastructural elements, the one or more IT infrastructural elements belonging to a plurality of organizations, the method comprising:
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a. monitoring one or more parameters of the one or more IT infrastructural elements; b. generating one or more alerts for the one or more parameters being monitored; c. processing the one or more alerts by performing one or more operations on each alert of the one or more alerts; and d. generating one or more tickets based on the one or more processed alerts, each of the one or more tickets comprising details of an issue corresponding to an alert of the one or more alerts, the one or more tickets being forwarded to a support team for remedy of the issue. - View Dependent Claims (19, 20, 21, 22, 23, 24)
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25. A computer program product for use with a computer, the computer program product comprising a computer usable medium having a computer readable program code embodied therein for managing one or more Information Technology (IT) infrastructural elements, the one or more IT infrastructural elements belonging a plurality of organizations, the computer readable program code performing:
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a. monitoring one or more parameters of the one or more IT infrastructural elements; b. generating one or more alerts for the one or more parameters being monitored; c. processing the one or more alerts by performing one or more operations on each alert of the one or more alerts; and d. generating one or more tickets based on the one or more processed alerts, each of the one or more tickets comprising details of an issue corresponding to an alert of the one or more alerts, the one or more tickets being forwarded to a support team for remedy of the issue. - View Dependent Claims (26, 27, 28, 29, 30, 31)
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Specification