METHOD AND SYSTEM FOR MANAGING USER INTERACTION

• US 20100082652A1
• Filed: 09/28/2009
• Published: 04/01/2010
• Est. Priority Date: 09/29/2008
• Status: Abandoned Application

• Current Assignee: ChaCha Search, Inc.
• Original Assignee: ChaCha Search, Inc.
• Inventors: Cooper, Thomas E., Jones, Scott A.
• Application Number:
  US12/568,293
• Publication Number:
  US 20100082652A1
• Time in Patent Office: Days
• US Class Current: 707/758
• CPC Class Codes: G06F 16/24575 using context
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

A system and method are described for managing user interaction(s) and information of user(s). The system may select activities which are associated with a user system and may inform content providers of user systems which have received content from the system. User actions are detected and responses associated with the activities associated with the user system are executed. A user interface which is specific to a user system may be defined. A user may access various forms of information which may include using a human assistant to access information. The system and method include creating an index of redacted information associated with a user and selectively providing access to the information for performing a transaction or service on behalf of the user.

Claims

1. A computer-implemented method of interacting with a user, comprising:

defining an action and associating the action with a first response;

associating the action with a second response;

associating the action and the first response with a user;

detecting the action;

determining whether the action is associated with the user;

executing the first response when said determining indicates that the action is associated with the user; and

executing the second response when said determining indicates that the action is not associated with the user.

2. The computer-implemented method of claim 1, comprising:

delivering a message to the user; and

associating the action and the first response with the user based on content of the message.

3. The computer-implemented method of claim 1, comprising:

modifying the action based on a message received from the user.

4. The computer-implemented method of claim 1, comprising:

modifying the first response based on a rating of a content provider.

5. The computer-implemented method of claim 1, comprising:

defining a user characteristic;

associating the characteristic with the action and the first response;

determining whether the action is associated with the user based on the association of the characteristic with the user.

6. The computer-implemented method of claim 1, comprising:

providing an advertisement as the first response;

providing a poll as the second response;

analyzing a message of a user device to detect the action; and

analyzing a message history associated with the user to determine whether the action is associated with the user.

7. The computer-implemented method of claim 1, wherein;

the action is a message including a keyword;

the first response includes providing the message to the user; and

the second response includes associating the action with a third response.

8. The computer-implemented method of claim 1, wherein;

the detecting includes analyzing a text message;

the determining includes obtaining a keyword included in a previous message to the user and at least one additional character; and

the first response includes providing a message including the at least one additional character to a resource associated with the first response.

9. The computer-implemented method of claim 1, wherein;

the detecting includes analyzing a text message;

the determining includes obtaining a keyword included in a previous message to the user and at least one additional character;

the first response includes providing a message including the at least one additional character to a resource associated with the first response.

the action is a message including a keyword;

the first response includes providing a message to the user; and

the second response includes associating the action with a third response the method comprises;

delivering the message to the user; and

associating the action and the first response with the user based on content of the message;

modifying the action based on the message received from the user.

defining a user characteristic;

associating the characteristic with the action and the first response;

determining whether the action is associated with the user based on the association of the characteristic with the user.

providing an advertisement as part of the first response;

providing a poll as a part of the second response;

analyzing a message of a user device to detect the action; and

analyzing a message history associated with the user to determine whether the action is associated with the user.

10. A system, comprising:

a search service device registering a user, receiving a request, communicating with a guide device, a content provider device, and a user device and providing a response to the request;

a user device submitting a query;

a content provider device providing content responsive to a request from the search service device;

a service provider device providing communication services to the user device and the search system device;

a network; and

a database recording and providing information of queries, users, content providers, and service providers.

11. The system of claim 10, wherein;

the search service device registers a guide;

the database records and provides information of a guide; and

the system includes a guide device responding to the query.

12. A computer readable storage medium storing therein a program for causing a computer to execute an operation including providing an interface for a user, comprising:

specifying a trigger;

sending a text message describing the trigger;

linking the trigger with a first reaction;

linking the trigger with a second reaction;

linking the trigger and the first reaction with a user;

recognizing the trigger;

resolving whether the trigger is linked with the user;

performing the first reaction when the trigger is linked with the user;

performing the second reaction when the trigger is not linked with the user.

13. The computer readable medium of claim 12, wherein the operation comprises:

linking the trigger with the user based on a response of the user to the text message;

unlinking the trigger with the user when determining that an event occurs.

14. The computer readable medium of claim 12, comprising:

initiating a game as the first reaction; and

providing a download of a media file as the second reaction.

15. The computer readable medium of claim 12, comprising:

linking a location with the user; and

linking the trigger with the location.

16. The computer readable medium of claim 12, comprising:

selecting the first reaction based on a ranking of an advertisement; and

selecting the second reaction based on a ranking of a guide.

17. The computer readable medium of claim 12, comprising:

sending an advertising message describing the trigger;

including sending a selected advertisement in the first action; and

including sending a selected poll in the second action.

18. The computer readable medium of claim 12, wherein the recognizing includes analyzing an SMS message, the resolving includes determining a location and a service provider associated with the user, and a content provider provides the trigger and the first reaction.

19. The computer readable medium of claim 12, wherein the recognizing includes analyzing an SMS message, the resolving includes determining a location and a service provider associated with the user, and the operation includes:

providing by a content provider the trigger and the first reaction;

linking the trigger with the user based on a response of the user to the text message;

unlinking the trigger with the user when determining an event occurs;

initiating a game in the first reaction;

providing a download of a media file in the second reaction;

linking a location with the user;

linking the trigger with the location;

selecting the first reaction based on a ranking of an advertisement;

selecting the second reaction based on a ranking of a guide;

sending an advertising message describing the trigger;

sending a selected advertisement in the first action;

sending a selected poll in the second action; and

providing by a content provider the trigger and the first reaction.

20. A computer-implemented method, comprising:

creating an index of redacted information associated with a user; and

selectively revealing the redacted information to an authorized human assistant to perform a transaction on behalf of the user.

21. A method of interacting with a user, comprising:

determining whether a request received is associated with an action; and

customizing a response to the request based on content resulting from triggering the action when said determining indicates that the request is associated with the action.