System and Method for Management of Performance Fault Using Statistical Analysis

• US 20100082708A1
• Filed: 04/11/2007
• Published: 04/01/2010
• Est. Priority Date: 11/16/2006
• Status: Abandoned Application

• Current Assignee: Samsung SDS (China) Co., Ltd. (Samsung Group)
• Original Assignee: Samsung SDS (China) Co., Ltd. (Samsung Group)
• Inventors: Kim, Jong Sun, Kim, Byung Seop, Park, Chi Hoon, Ryu, Sung Hwa, Park, Jae Hee, Lee, Chi Hoon, Shin, Jeong Ho
• Application Number:
  US12/514,928
• Publication Number:
  US 20100082708A1
• Time in Patent Office: Days
• US Class Current: 707/812
• CPC Class Codes: G06Q 10/04 Forecasting or optimisation specially adapted for administrative or management purposes, e.g. linear programming or "cutting stock problem" market predictions or forecasting for commercial activities G06Q30/0202
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Abstract

A system includes: at least one managed resource having an agent for collecting and transmitting performance information; an integrated management server for receiving the information and managing it in an integrated manner; a statistical information generating module for extracting previously set performance items and automatically generating statistical information for each performance item; and a fault management server for receiving the information from the integrated management server in real time, performing statistical analysis on current performance information, comparing the analysis results with the information generated by the statistical information generating module to determine whether a fault is likely to occur, generating a fault event according to the determination result, and transmitting the fault event to the integrated management server.

Claims

1. A system for managing a performance fault using statistical analysis, the system comprising:

at least one managed resource having an agent for collecting performance information of the managed resource and transmitting the performance information;

an integrated management server for receiving the performance information from the managed resource and managing the performance information in an integrated manner;

a statistical information generating module for extracting previously set performance items to be analyzed from the performance information managed by the integrated management server, and automatically generating statistical information for each performance item; and

a fault management server for receiving the performance information from the integrated management server in real time, performing statistical analysis on the current performance information, comparing the analysis results with the statistical information generated by the statistical information generating module to determine whether a fault is likely to occur, generating a fault event according to the determination result, and transmitting the fault event to the integrated management server.

2. The system according to claim 1, wherein the managed resource comprises at least one of a server/hardware, a network, a database (DB), and an application for providing information technology (IT) service.

3. The system according to claim 1, wherein the statistical information comprises at least one of a management limit, an average, and a standard deviation.

4. The system according to claim 1, wherein the statistical analysis is performed in real time according to a statistical process control chart previously set for each performance item.

5. The system according to claim 4, wherein the statistical process control chart is at least one of an Xbar-R control chart, an Xbar-S control chart, an I-MR control chart, a C control chart, and a U control chart.

6. The system according to claim 1, wherein the fault management server receives the performance information from the integrated management server in real time, stores the performance information in a separate performance information database, and performs the statistical analysis on the performance information stored in the performance information database when required.

7. The system according to claim 1, wherein the fault management server further comprises a performance information database for receiving the performance information from the integrated management server in real time, and storing and managing the performance information, and

the statistical information generating module periodically extracts previously set performance items to be analyzed from the performance information stored in the performance information database and automatically generates statistical information for each performance item.

8. The system according to claim 1, wherein the integrated management server further comprises a fault management database for storing and managing information on the performance fault of each managed resource, and the fault management server transmits the generated fault event to the fault management database.

9. The system according to claim 1, wherein the fault management server further comprises a fault management console for visually notifying a user of results of statistical analysis of the current performance information and the generated fault event in real time.

10. The system according to claim 1, wherein the fault management server further analyzes a pattern of the current performance information using a 7-rule fault prediction scheme to determine whether a fault is likely to occur, and generates the fault event when it is determined that the fault is likely to occur.

11. The system according to claim 1, wherein the fault management server further comprises a fault event database for storing and managing the generated fault event.

12. A method for managing a performance fault using statistical analysis in a system comprising at least one managed resource for providing information technology (IT) service, an integrated management server for managing the managed resources in an integrated manner, and a fault management server for monitoring a fault occurring at the managed resource, the method comprising the steps of:

(a) collecting the performance information from the managed resource and transmitting the collected performance information to the integrated management server;

(b) transmitting, by the integrated management server, the collected performance information to the fault management server in real time;

(c) performing, by the fault management server, the statistical analysis on the received current performance information, comparing the analysis results with previously set statistical information to determine whether a fault is likely to occur; and

(d) when it is determined that the fault is likely to occur, generating a fault event and transmitting it to the integrated management server.

13. The method according to claim 12, wherein the statistical information in step (C) comprises at least one of a management limit, an average, and a standard deviation.

14. The method according to claim 12, wherein the statistical analysis in step (C) is performed in real time according to a statistical process control chart previously set for each performance item.

15. The method according to claim 14, wherein the statistical process control chart is at least one of an Xbar-R control chart, an Xbar-S control chart, an I-MR control chart, a C control chart, and a U control chart.

16. The method according to claim 12, wherein step (c) comprises the step of storing the received performance information in a separate performance information database, and performing the statistical analysis on the performance information stored in the performance information database when required.

17. The method according to claim 12, wherein the statistical information in step (c) is automatically generated for each performance item after receiving the performance information in real time, storing the performance information in the performance information database, and periodically extracting previously set performance items to be analyzed from the performance information stored in the performance information database.

18. The method according to claim 12, wherein step (c) comprises the step of further analyzing a pattern of the current performance information using a 7-rule fault prediction scheme to determine whether a fault is likely to occur, and generating a fault event when it is determined that the fault is likely to occur.

19. The method according to claim 12, wherein the fault event generated in step (d) is transmitted to a fault management database associated with the integrated management server.

20. The method according to claim 12, wherein the fault event generated in step (d) is stored and managed in a fault event database associated with the fault management server.

21. The method according to claim 12, wherein steps (c) and (d) comprise the step of visually notifying a user of results of statistical analysis of the current performance information and the generated fault event in real time.

22. A computer-readable recording medium having a program recorded thereon for executing the method according to claim 12 on a computer.