METHODS OF INTERACTING BETWEEN MOBILE DEVICES AND VOICE RESPONSE SYSTEMS
First Claim
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1. A method of communicating with a voice response system using a mobile device, the method comprising:
- receiving an indication of a user-initiated voice call to a destination number over a voice channel;
automatically determining that the destination number is associated with the voice response system by comparing the destination number with numbers contained in a database; and
executing a script on the mobile device, wherein the script is configured to interact with the voice response system over the voice channel.
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Abstract
A system and method of facilitating communications between a mobile device and an interactive voice response system is described. In some cases, the mobile device determines a called number is associated with an IVR system, and performs an action in response to the determination. For example, the mobile device may present visual information to a user related to audio information received from the IVR system. In some cases, the mobile device sends DTMF tones to the IVR system in response to or without user input.
184 Citations
25 Claims
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1. A method of communicating with a voice response system using a mobile device, the method comprising:
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receiving an indication of a user-initiated voice call to a destination number over a voice channel; automatically determining that the destination number is associated with the voice response system by comparing the destination number with numbers contained in a database; and executing a script on the mobile device, wherein the script is configured to interact with the voice response system over the voice channel. - View Dependent Claims (2, 3, 4, 5)
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6. A method of interacting with a voice recognition system using a mobile device, comprising:
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initiating a voice call from the mobile device to a destination number associated with the voice response system over a voice communications channel; and launching an application to interact with the voice response system, wherein the application is configured to interact with the voice response system over the voice communications channel and a data communications channel. - View Dependent Claims (7, 8, 9, 10, 11, 12)
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13. A system in a mobile device for communicating with an interactive voice response system, comprising:
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a voice communications component, wherein the voice communications component initiates a voice call to a number associated with the interactive voice response system, transmits audio information over a voice channel from the mobile device to the interactive voice response system, and receives audio information over the voice channel from the interactive voice response system; and an action component, wherein the action component performs an action in response to the initiated voice call to the number associated with the interactive voice response component. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20)
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21. A computer-readable medium whose contents cause a mobile device to perform a method of updating functionality of the mobile device, the method comprising:
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launching a script used to navigate an interactive voice response system associated with a service provider related to the mobile device; initiating a voice call to a number associated with the interactive voice response system; transmitting to the interactive voice response system audio data generated by the launched script, and receiving data from the service provider in response to the transmitted audio data, wherein the received data related to changing the functionality of the mobile device. - View Dependent Claims (22, 23, 24, 25)
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Specification