COMMUNICATIONS SYSTEMS
First Claim
1. A method of providing an automated service or application to a user of a mobile telephony communications terminal in a mobile telephony communications system, the method comprising:
- establishing a communications connection between a mobile telephony terminal of the communications system and an automated system of the communications system for providing the automated service or application;
the automated system of the communications system receiving a text message or messages from a mobile telephony terminal of the communications system during the connection of the mobile telephony terminal with the system for providing the automated service or application; and
controlling the operation of the system for providing the automated service or application during the communications connection on the basis of the text message sent to or for the system for providing the automated service or application during the communications connection;
wherein;
the controlling of the operation of the system for providing the automated service or application during the communications connection on the basis of a text message sent to or for the system for providing the automated service or application during the communications connection comprises;
controlling an audio and/or video dialogue provided by the system for providing an automated application or service whilst the communications connection is in progress with the mobile telephony terminal on the basis of the text message or messages.
1 Assignment
0 Petitions
Accused Products
Abstract
A mobile telephone network (1) has associated with it an automated call response system (2) and an automated text message processing system (3), which are coupled to each other via a control link or path (4). The automated text message processing system (3) includes processing and intelligence to allow it to control the dialogue provided by the automated call response system (2) to a caller (5) on the basis of text messages that the automated text processing system (3) receives from the caller 5 during the call to the automated call response system (2). In this way, text messages sent by the caller 5 during the call- can control the voice dialogue provided for the call by the automated call response system (2) in real time.
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Citations
23 Claims
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1. A method of providing an automated service or application to a user of a mobile telephony communications terminal in a mobile telephony communications system, the method comprising:
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establishing a communications connection between a mobile telephony terminal of the communications system and an automated system of the communications system for providing the automated service or application; the automated system of the communications system receiving a text message or messages from a mobile telephony terminal of the communications system during the connection of the mobile telephony terminal with the system for providing the automated service or application; and controlling the operation of the system for providing the automated service or application during the communications connection on the basis of the text message sent to or for the system for providing the automated service or application during the communications connection;
wherein;the controlling of the operation of the system for providing the automated service or application during the communications connection on the basis of a text message sent to or for the system for providing the automated service or application during the communications connection comprises; controlling an audio and/or video dialogue provided by the system for providing an automated application or service whilst the communications connection is in progress with the mobile telephony terminal on the basis of the text message or messages. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A system for providing an automated service or application to a user of a mobile telephony communications terminal of a mobile telephony communications system, the system comprising:
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means for establishing a communications connection between a mobile telephony terminal of the communications system and the system for providing the automated service or application; means for receiving a text message or messages from a mobile telephony terminal of the communications system during the connection of the terminal with the system for providing the automated service or application; and means for controlling the operation of the system for providing the automated service or application during the communications connection on the basis of a text message sent to or for the system for providing the automated service or application during the communications connection;
wherein;the means for controlling of the operation of the system for providing the automated service or application during the communications connection on the basis of a text message sent to or for the system for providing the automated service or application during the communications connection comprises; means for controlling an audio and/or video dialogue provided by the system for providing an automated application or service whilst the communications connection is in progress with the mobile telephony terminal on the basis of the text message or messages. - View Dependent Claims (8, 9, 10, 11, 12)
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13-16. -16. (canceled)
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17. One or more computer readable storage devices having computer readable code embodied on the computer readable storage devices, the computer readable code for programming one or more computers to perform a method comprising:
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establishing a communications connection between a mobile telephony terminal of a communications system and an automated system of the communications system for providing an automated service or application; the automated system of the communications system receiving a text message or messages from a mobile telephony terminal of the communications system during the connection of the mobile telephony terminal with the system for providing the automated service or application; and controlling the operation of the system for providing the automated service or application during the communications connection on the basis of the text message sent to or for the system for providing the automated service or application during the communications connection;
wherein;the controlling of the operation of the system for providing the automated service or application during the communications connection on the basis of a text message sent to or for the system for providing the automated service or application during the communications connection comprises; controlling an audio and/or video dialogue provided by the system for providing an automated application or service whilst the communications connection is in progress with the mobile telephony terminal on the basis of the text message or messages.
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18. A system for providing an automated service or application to a user of a mobile telephony communications terminal of a mobile telephony communications system, the system comprising:
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a call response computer that establishes a communications connection between a mobile telephony terminal of the communications system and provides the automated service or application; a text message computer that receives a text message or messages from a mobile telephony terminal of the communications system during the connection of the terminal with the call response computer; and a processor that controls the operation of the call response computer during the communications connection on the basis of a text message received by the text message computer during the communications connection;
wherein the processor comprises a processor for controlling an audio and/or video dialogue provided by the call response computer whilst the communications connection is in progress with the mobile telephony terminal on the basis of the text message or messages. - View Dependent Claims (19, 20, 21, 22, 23)
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Specification