×

SYSTEM TO ESTIMATE BEST TIME TO CONTACT A CONTACT CENTER

  • US 20100091971A1
  • Filed: 10/15/2008
  • Published: 04/15/2010
  • Est. Priority Date: 10/15/2008
  • Status: Active Grant
First Claim
Patent Images

1. A method comprising:

  • obtaining a call from a caller;

    determining whether to offer a first callback time to the caller, the first callback time being a future time for a contact between the caller and a call center;

    providing the first callback time to the caller, wherein providing the first callback time to the caller includes soliciting a response from the caller which indicates whether the caller desires the contact at the first callback time;

    obtaining the response from the caller; and

    scheduling the contact at the first callback time if the response indicates that the caller desires a contact at the first callback time.

View all claims
  • 1 Assignment
Timeline View
Assignment View
    ×
    ×