APPARATUS AND METHOD FOR SERVICING A NETWORK
First Claim
1. A computer-readable storage medium loaded on a server of a network, the storage medium comprising computer instructions for:
- receiving first operational data from a portable testing device that is temporarily connected to a network interface device of the network, the network interface device being customer premises equipment, the first operational data being associated with an undesired condition being experienced by the customer premises equipment;
implementing testing of the network to obtain second operational data that is associated with the undesired condition;
determining a service action to be performed by a technician associated with the portable testing device based at least in part on the first and second operational data; and
transmitting service information that is representative of the service action to the portable testing device for servicing the customer premises equipment.
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Accused Products
Abstract
A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to receive first operational data from a portable testing device that is temporarily connected to a network interface device of a network where the network interface device is customer premises equipment and where the first operational data is associated with an undesired condition being experienced by the customer premises equipment, determine a service action to be performed by a technician associated with the portable testing device based at least in part on the first operational data, and transmit service information that is representative of the service action to the testing device for servicing the customer premises equipment where the service information is adapted for presentation by the testing device. Other embodiments are disclosed.
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Citations
25 Claims
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1. A computer-readable storage medium loaded on a server of a network, the storage medium comprising computer instructions for:
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receiving first operational data from a portable testing device that is temporarily connected to a network interface device of the network, the network interface device being customer premises equipment, the first operational data being associated with an undesired condition being experienced by the customer premises equipment; implementing testing of the network to obtain second operational data that is associated with the undesired condition; determining a service action to be performed by a technician associated with the portable testing device based at least in part on the first and second operational data; and transmitting service information that is representative of the service action to the portable testing device for servicing the customer premises equipment. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A server comprising a controller to:
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receive first operational data from a portable testing device that is temporarily connected to a network interface device of a network, the network interface device being customer premises equipment, the first operational data being associated with an undesired condition being experienced by the customer premises equipment; determine testing to be performed on the network based at least in part on the first operational data; implement the testing of the network to obtain second operational data that is associated with the undesired condition; and determine a service action to be performed by a technician associated with the portable testing device based at least in part on the first and second operational data. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A server comprising a controller to:
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receive first operational data from a portable testing device that is temporarily connected to a network interface device of a network, the network interface device being customer premises equipment, the first operational data being associated with an undesired condition being experienced by the customer premises equipment; determine a service action to be performed by a technician associated with the portable testing device based at least in part on the first operational data; and transmit service information that is representative of the service action to the testing device for servicing the customer premises equipment, the service information being adapted for presentation by the testing device. - View Dependent Claims (16, 17, 18, 19)
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20. A testing device connectable with a network interface device of a network, the testing device comprising a controller adapted to:
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retrieve first operational data from the network interface device, the network interface device being customer premises equipment, the first operational data being associated with an undesired condition being experienced by the customer premises equipment; transmit the first operational data to a server over the network; and receive service information from the server that is representative of a service action to be performed by a technician on the customer premises equipment, wherein the service action is determined based at least in part on the first operational data. - View Dependent Claims (21, 22)
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23. A method, comprising:
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receiving failure information associated with customer premises equipment of a network, the failure information comprising at least one of network element alarms and user reports; determining an undesired condition associated with the customer premises equipment based on the failure information; dispatching a technician to the customer premises equipment based on the failure information; receiving first operational data from a portable testing device that is temporarily connected to a network interface device of the network, the network interface device being customer premises equipment, the first operational data being associated with the undesired condition; determining a service action to be performed by the technician based at least in part on the first operational data; and transmitting service information that is representative of the service action to the testing device for servicing the customer premises equipment. - View Dependent Claims (24, 25)
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Specification