ARRANGEMENT FOR GUIDING USER DESIGN OF COMPREHENSIVE PRODUCT SOLUTION USING ON-THE-FLY DATA VALIDATION

• US 20100100220A1
• Filed: 12/23/2009
• Published: 04/22/2010
• Est. Priority Date: 06/09/2005
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Parker, Sam, Puthenpura, Sarat, Belanger, David G., Kester, Adrian, Weiss, Phyllis
• Granted Patent: US 8,630,917 B2
• Time in Patent Office: Days
• US Class Current: 700/104
• CPC Class Codes: G06N 5/04 Inference or reasoning models
• CPC Class Codes: H04L 41/5045 Making service definitions prior to deployment
• CPC Class Codes: H04L 41/5061 characterised by the interaction between service providers and their network customers, e.g. customer relationship management

Abstract

A computer-implemented method guides a user in designing a product defined by data. The method involves examining (420) items of the data to detect whether each item conforms to rules (106) or violates the rules; performing (431 . . . ) at least one action in response to a detection of a rule violation; displaying (450) the data to the user in a manner emphasizing at least one particular data item that caused the rule violation; receiving (460) any new data input from the user; and repeating the examining, action performing, and displaying steps using the new data. The displaying step may involve displaying data defining a current state of the product in a tabular (spreadsheet) format, including displaying data detected to have caused the rule violation in a first manner that is visibly distinct from displaying other data that is not detected to have caused the rule violation.

Claims

1. A computer-implemented method of guiding a user in designing a product defined by data, the method comprising:

examining items of the data to detect whether each item conforms to rules or violates the rules;

performing at least one action in response to a detection of a rule violation;

displaying the data to the user in a manner emphasizing at least one particular data item that caused the rule violation;

receiving any new data input from the user; and

repeating the examining, action performing, and displaying steps using the new data.

2. The method of claim 1, wherein:

the rules constitute respective statements including “

if”

clauses that describe data patterns and “

then”

clauses that specify actions to perform if the respective data matches the respective patterns; and

the examining step constitutes using an inference engine in a rule-based expert system to apply the rules to the data items.

3. The method of claim 2, wherein the action performing step includes:

performing actions specified in the “

then”

clauses of the rules.

4. The method of claim 3, wherein the action performing step includes:

performing plural actions in parallel using server applets.

5. The method of claim 1, wherein the displaying step includes:

displaying data defining a current state of the product in a tabular format including cells containing the data.

6. The method of claim 5, wherein:

the displaying step further includes displaying data detected to have caused the rule violation in a first manner that is visibly distinct from a second manner of displaying other data that is not detected to have caused the rule violation; and

the displaying step further includes displaying the data detected to have caused the rule violation using a distinguishing emphasis in a manner selected from a group of distinguishing emphases consisting essentially of color, font, font size, cell outlining, and italicization.

7. The method of claim 1, wherein, after a user inputs new data to replace data detected to have caused a rule violation in a previous iteration of the examining step, a subsequent iteration of the displaying step involves not emphasizing the new data.

8. The method of claim 1, wherein the action performing step includes:

without regard to any new data input from the user, automatically changing some of the data that caused the rule violation so that the changed data removes the rule violation.

9. The method of claim 1, wherein:

the product is a telecommunication service;

the rules include requirements that define characteristics of at least one telecommunication network underlying the telecommunication service; and

the examining step includes examining customer requests that have been input as part of the data and that define desired characteristics of the telecommunication service.

10. The method of claim 9, wherein:

the rule includes requirements taken from a group consisting essentially of network technical requirements, customer account requirements, cost requirements, and pricing requirements.

11. The method of claim 1, further comprising a preliminary step of:

inputting rule definitions to form the rules by which the data are examined in the examining step.

12. A computer program product including a computer readable storage medium having computer executable code or computer executable instructions that, when executed, causes at least one computer to perform the method of claim 1.

13. A computer program product including a computer readable storage medium having computer executable code or computer executable instructions that, when executed, causes at least one computer to perform the method of claim 6.

14. A computer program product including a computer readable storage medium having computer executable code or computer executable instructions that, when executed, causes at least one computer to perform the method of claim 9.

15. A system configured to perform the method of claim 1.

16. A system configured to perform the method of claim 6.

17. A system configured to perform the method of claim 9.

18. A system for guiding a user in designing a product defined by data, the system comprising:

means for using a rule-based expert system to examine items of the data to detect whether each item conforms to rules in the rule-based expert system or whether any items violate the rules;

means for forming a list of at least one action to be taken in response to a detection of a rule violation, wherein a rule violation includes an error in a data item and an inconsistency between at least two data items;

means performing the at least one action using a corresponding applet;

means for displaying the data to the user in a manner emphasizing for the user at least one particular data item that caused the rule violation, the displaying step including displaying data defining a current state of the product in a tabular format including cells containing the data, including displaying data detected to have caused the rule violation in a first manner that is visibly distinct from a second manner of displaying other data that is not detected to have caused the rule violation;

means for receiving any new data input from the user; and

means for performing the examining, list forming, action performing, and displaying steps using the new data.