TEXT EDIT TRACKER
First Claim
1. A method for monitoring edits to a template for responding to an incoming communication, comprising:
- categorizing the incoming communication into at least one category associated with the template for a response to the incoming communication;
determining distances between the template and each of a set of responses based on the template, at a predetermined level of granularity;
coding the template in accordance with the determined distances; and
displaying the coded template.
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Abstract
A method for monitoring edits to a template for responding to an incoming communication includes categorizing the incoming communication into a category associated with the template for a response to the incoming communication. The method also includes determining distances between the template and each of a set of responses based on the template, at a predetermined level of granularity. The method also includes coding the template in accordance with the determined distances and displaying the coded template. A method for extracting a new template based on responses to an existing template includes selecting factors that affect quantitative measures for preparing a response to the incoming communication. The method includes using a mathematical model of the factors to cluster a set of responses created based on the existing template into two clusters. The method further includes restricting a first cluster centroid to be the existing template and searching for a second cluster centroid for a second cluster.
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Citations
20 Claims
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1. A method for monitoring edits to a template for responding to an incoming communication, comprising:
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categorizing the incoming communication into at least one category associated with the template for a response to the incoming communication; determining distances between the template and each of a set of responses based on the template, at a predetermined level of granularity; coding the template in accordance with the determined distances; and displaying the coded template. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method for extracting a new template based on responses to an existing template, comprising:
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selecting factors that affect quantitative measures for preparing a response to an incoming communication; using a mathematical model of the factors to cluster a set of responses created based on the existing template into two clusters; restricting a first cluster centroid to be the existing template; and searching for a second cluster centroid for a second cluster. - View Dependent Claims (13, 14, 15, 16)
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17. A tangible computer readable medium storing a computer program, recorded on the computer readable medium, for monitoring edits to a template for responding to an incoming communication, the medium comprising:
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a categorizing code, recorded on the tangible computer readable medium, executable to categorize the incoming communication into at least one category associated with the template for a response to the incoming communication; a determining code, recorded on the tangible computer readable medium, executable to determine distances between the template and each of a set of responses, at a predetermined level of granularity; an encoding code, recorded on the tangible computer readable medium, executable to code the template in accordance with the determined distances; and a displaying code, recorded on the tangible computer readable medium, executable to display the coded template. - View Dependent Claims (18, 19, 20)
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Specification