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SYSTEM AND METHOD FOR AUTOMATIC CALL SEGMENTATION AT CALL CENTER

  • US 20100104086A1
  • Filed: 10/23/2008
  • Published: 04/29/2010
  • Est. Priority Date: 10/23/2008
  • Status: Active Grant
First Claim
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1. A method for automatic segmentation of call transcripts comprising the steps of:

  • automatically classifying utterances into target call sections;

    automatically partitioning the call transcript into call segments; and

    outputting a segmented call transcript.

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