METHOD AND SYSTEM FOR ENHANCING VERBAL COMMUNICATION SESSIONS
First Claim
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1. A method comprising:
- converting a verbal component of a communication session into textual information;
scanning the converted textual information for a text string to trigger an application;
invoking the application to provide supplemental information about the textual information or to perform an action in response to the textual information for or on behalf of a party of the communication session; and
transmitting the supplemental information or a confirmation of the action to the party.
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Accused Products
Abstract
An approach is provided for enhancing verbal communication sessions. A verbal component of a communication session is converted into textual information. The converted textual information is scanned for a text string to trigger an application. The application is invoked to provide supplemental information about the textual information or to perform an action in response to the textual information for or on behalf of a party of the communication session. The supplemental information or a confirmation of the action is transmitted to the party.
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Citations
22 Claims
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1. A method comprising:
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converting a verbal component of a communication session into textual information; scanning the converted textual information for a text string to trigger an application; invoking the application to provide supplemental information about the textual information or to perform an action in response to the textual information for or on behalf of a party of the communication session; and transmitting the supplemental information or a confirmation of the action to the party. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. An apparatus comprising:
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a processor configured to convert a verbal component of a communication session into textual information, and to scan the converted textual information for a text string to trigger an application, wherein the processor is further configured to invoke the application to provide supplemental information about the textual information or to perform an action in response to the textual information for or on behalf of a party of the communication session, wherein the supplemental information or a confirmation of the action is transmitted to the party. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A system comprising:
a communications platform configured to convert a verbal component of a communication session into textual information, to scan the converted textual information for a string to trigger an application, to invoke the application to provide supplemental information about the textual information, and to transmit the supplemental information a party of the communication session. - View Dependent Claims (22)
Specification