Office management solution

• US 20100106554A1
• Filed: 10/28/2009
• Published: 04/29/2010
• Est. Priority Date: 10/28/2008
• Status: Active Grant

• Current Assignee: Sanjeevkumar V. Dahiwadkar
• Original Assignee: Sanjeevkumar V. Dahiwadkar
• Inventors: Dahiwadkar, Sanjeevkumar V.
• Granted Patent: US 10,096,063 B2
• Time in Patent Office: Days
• US Class Current: 705/9
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes
• CPC Class Codes: G06Q 40/02 Banking, e.g. interest calculation or account maintenance credit or loans G06Q40/03

Abstract

A software method and utility for business practice management based on a prescribed workflow with defined interactions between the users of the system, the clients of the business practice, and information relating to the clients or assets of the business practice. The system facilitates management of assets and human resources, including employees, client accounts, inventory, and records using a modular approach.

Claims

1. A business practice management system, comprising:

a hub-and-spoke web-based client/server architecture including a plurality of remote client terminals, one client terminal for each primary participant in a default mortgage case including at least an Investor, Loan Insurer, Mortgage Lender, Loan Servicer, Foreclosure Attorney, Title Company, and Business Process Outsourcing (BPO) Vendor, Realtor, and Property Inspection Company, and a web server in direct communication with all of said client terminals through an Internet backbone;

a URL web portal assigned to each of said participants, said web portal including links to a plurality of index-tabbed webpages each including content for guiding the respective participants through all of the default loan resolution steps of collection, loss mitigation, foreclosure, eviction, bankruptcy, claims, REO acquisition and maintenance, and REO disposition;

a modular array of web-based software resident on said web server for data exchange with the various participants and the various third party applications used by those participants that facilitates dialogue, guides and educates the participants, tracks activity, and provides information necessary for a speedier resolution.

2. The business practice management system according to claim 1, wherein said modular array of web-based software further comprises a communication layer for communication and data exchange among all said participants, a Business Tools module for emailing, faxing, and document processing, and a Business Processes module for collaborative work on a specific default loan workout case.

3. The business practice management system according to claim 2, wherein said Business Processes module further includes a plurality of business case management applications, document management applications, and administrative applications for processing said incoming data to produce said data outputs.

4. The business practice management system according to claim 2, wherein said communication layer is shared by all of said software modules and participants in accordance with their permissions level.

5. The business practice management system according to claim 3, wherein said software modules are open architecture to allow adding, upgrading and swapping of software modules.

6. The business practice management system according to claim 3, wherein said Business Processes module further includes Foreclosure Module for guiding a user through administration of a foreclosure action, a Bankruptcy Module for guiding the user through administering a bankruptcy action, an eviction Module for guiding a user through administering an eviction proceeding, a Litigation Module for guiding a user through a civil court action, a Loss Mitigation Module for guiding a user through a loss mitigation settlement, and a CCCS Module for guiding a user through provision of consumer credit counseling to a defaulted mortgagor.

7. A business practice management system for managing workflow and communications for participants in a default mortgage case, comprising:

a hub-and-spoke web-based client/server architecture including a plurality of remote client terminals, one client terminal for each primary participant in a default mortgage case including at least an Investor, Loan Insurer, Mortgage Lender, Loan Servicer, Foreclosure Attorney, Title Company, and Business Process Outsourcing (BPO) Vendor, Realtor, and Property Inspection Company, a web server in direct communication with all of said client terminals through an Internet backbone, and a database accessible by said web server and storing a default mortgage case history inclusive of borrower information;

a URL web portal assigned to each of said participants, said web portal including links to a plurality of webpages each including content for guiding the respective participants through all of said default loan resolution steps of collection, loss mitigation, foreclosure, eviction, bankruptcy, claims, REO acquisition and maintenance, and REO disposition, and for displaying and updating said default mortgage case history and borrower information during each of said default loan resolution steps;

a modular array of web-based software resident on said web server for data exchange with the various participants and the various third party applications used by those participants, said software modules being selectively accessible by said participants in accordance with pre-assigned permissions during all of all of said default loan resolution steps to facilitate real-time dialogue between said participants and said borrower, to guide and educates the participants, track activity of said participants, and provides information necessary for a speedier resolution.

8. The business practice management system according to claim 7, wherein said modular array of web-based software further comprises a communication layer for communication and data exchange among all said participants.

9. The business practice management system according to claim 8, wherein said modular array of web-based software further comprises a Business Tools module for emailing, faxing, and document processing by said participants.

10. The business practice management system according to claim 9, wherein said modular array of web-based software further comprises a Business Processes module for collaborative work on a specific default loan workout case.

11. The business practice management system according to claim 10, wherein said Business Processes module further includes a plurality of business case management applications, document management applications, and administrative applications for processing incoming data during all of all of said default loan resolution steps to produce said data outputs.

12. The business practice management system according to claim 9, wherein said communication layer is shared by all of said software modules and participants in accordance with their permissions level.

13. The business practice management system according to claim 8, wherein said software modules are open architecture to allow adding, upgrading and swapping of software modules.

14. The business practice management system according to claim 10, wherein said Business Processes module further includes Foreclosure Module for guiding a user through administration of a foreclosure action, a Bankruptcy Module for guiding the user through administering a bankruptcy action, an eviction Module for guiding a user through administering an eviction proceeding, a Litigation Module for guiding a user through a civil court action, a Loss Mitigation Module for guiding a user through a loss mitigation settlement, and a CCCS Module for guiding a user through provision of consumer credit counseling to a defaulted mortgagor.

15. The business practice management system according to claim 8, wherein said database contents are mirrored to a central data repository accessible to said participants.

16. The business practice management system according to claim 8, wherein said Business Tools module further comprises an email Listener module that interprets the subject line of emails for indexing and abstracting any attached documents.

17. The business practice management system according to claim 12, wherein said Business Tools module is shared by all of said participants via said communication layer, in accordance with the participant'"'"'s assigned permissions level.

18. The business practice management system according to claim 14, wherein said Loss Mitigation Module guides the user through a loss mitigation settlement by displaying a series of forms containing a series of questions to be asked of a borrower all relating to various loss mitigation solutions, various borrower reasons for not repaying a loan, and provides a data entry capability for recording answers.

19. The business practice management system according to claim 18, wherein said Business Processes Module allows said user to record answers to said series of questions asked of said borrower and updates said database with said recorded answers.