SYSTEM AND METHOD FOR REWARDING A CONSUMER BASED UPON POSITIVE BEHAVIOR OF A GROUP

• US 20100106584A1
• Filed: 08/24/2009
• Published: 04/29/2010
• Est. Priority Date: 04/17/2007
• Status: Abandoned Application

• Current Assignee: American Express Travel Related Services Company, Inc. (American Express Company)
• Original Assignee: American Express Travel Related Services Company, Inc. (American Express Company)
• Inventors: Sharmak, Larry, Perry, Denee, Kapoor, Deepark K., Etheredge, Christine C., Kaplan, Jessica A., Leung, Jason K., Koo, E. Bai
• Application Number:
  US12/546,550
• Publication Number:
  US 20100106584A1
• Time in Patent Office: Days
• US Class Current: 705/14.170
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0215 Including financial accounts
• CPC Class Codes: G06Q 30/0224 based on user history
• CPC Class Codes: G06Q 40/02 Banking, e.g. interest calculation or account maintenance credit or loans G06Q40/03

Abstract

The system evaluates a set of incentives based upon a variety of factors and/or predetermined rules and consumers are provided incentives when they satisfy one or more criteria of making payments for their transaction accounts. The one or more criteria include making an early payment, paying more than a minimum amount due, and making the payment through an automatic payment scheme. If a received payment satisfies one or more predefined criteria, one or more incentives are selected for the consumer, tracked, and provided to the consumer. The system analyzes payment information to determine attributes and positive (desirable) behavior and provides incentives to the consumer based on such positive behaviors.

Claims

1. A method comprising:

obtaining, by a computer, group information associated with a group, wherein the group is associated with an entity that is associated with a transaction account of the entity;

determining, by the computer and based at least partially upon the group information, a first positive behavior of the group;

determining, by the computer, a first incentive associated with the first positive behavior;

determining, by the computer and based at least partially upon the first positive behavior, that the entity is eligible to receive the first incentive; and

producing, by the computer, output based at least partially upon the first incentive in order to offer the entity the first incentive.

2. The method of claim 1, wherein the group comprises a plurality of consumers each associated with a respective transaction account.

3. The method of claim 2, wherein the group comprises at least one of employees of the entity, members of an association, members of a club, or members of a team.

4. The method of claim 1, wherein the first positive behavior is based at least partially upon at least one of a payment history of the members of the group and a payment history of the entity.

5. The method of claim 4, wherein the payment history of the members of the group comprises at least one of paying an amount for a bill that is more than a minimum amount due for the bill, paying an amount for the bill more than a percentage of a total outstanding balance indicated on the bill, paying a total amount over several billing cycles, or paying the bill through an automatic payment channel.

6. The method of claim 1, wherein the first positive behavior is associated with members of the group at least one of opening a new transaction account or upgrading the status of a transaction account.

7. The method of claim 1, wherein the first incentive is associated with a first reward.

8. The method of claim 1, wherein the first incentive is associated with a first reward and a second reward, wherein the second reward comprises rewarding an account of a member of the group.

9. The method of claim 7, wherein the first reward comprises at least one of a lower Annual Percentage Rate (APR), an achievement credit toward a lower APR, a discount on finance charges, a rebate on finance charges, a discount on fees, or a rebate on fees, a cash bonus, a cash-back amount, loyalty points, an increased credit line, an increased spend line, a statement credit, or a gift voucher.

10. The method of claim 8, wherein the second reward comprises at least one of waiving an annual fee associated with the transaction account, upgrading a status of the transaction account, upgrading status of a second account, upgrading the status of a third-party account, providing access to a club, providing access to a website, providing access to discounted products, upgrading a second account to a VIP status, providing a preferred bidding status to an item in an auction, providing a preferred access to an item in an auction, providing a loaded smart card, or paying the entity an interest amount based upon the early payment amount.

11. The method of claim 1, wherein the group information comprises at least one of group demographic data, group profile data, transaction account history for a plurality of transaction accounts associated with members of the group, transaction account type for a plurality of transaction accounts associated with members of the group, payments received for a plurality of transaction accounts associated with members of the group or group payment history.

12. The method of claim 1, further comprising obtaining updated group information and determining, based at least partially upon the updated consumer information that a desired behavior attribute of the group is satisfied, wherein the desired behavior attribute is associated with the first incentive.

13. The method of claim 12, wherein the desired behavior attribute associated with the incentive is based at least partially upon the transaction account of the entity and a plurality of accounts associated with members of the group.

14. The method of claim 12, further comprising calculating a first reward associated with the first incentive and applying the first reward to at least one of the transaction account of the entity or a plurality of accounts associated with members of the group.

15. A tangible computer-readable medium having computer-executable instructions stored thereon that, if executed by a computer, cause the computer to perform a method comprising:

obtaining, by the computer, group information associated with a group, wherein the group is associated with an entity that is associated with a transaction account of the entity;

determining, by the computer and based at least partially upon the group information, a first positive behavior of the group;

determining, by the computer, a first incentive associated with the first positive behavior;

determining, by the computer and based at least partially upon the first positive behavior, that the entity is eligible to receive the first incentive; and

producing, by the computer, output based at least partially upon the first incentive in order to offer the entity the first incentive.

16. A system comprising:

a network interface communicating with a memory;

the memory communicating with a processor; and

the processor, when executing a computer program, is configured to;

obtain group information associated with a group, wherein the group is associated with an entity that is associated with a transaction account of the entity;

determine based at least partially upon the group information, a first positive behavior of the group;

determine a first incentive associated with the first positive behavior;

determine and based at least partially upon the first positive behavior, that the entity is eligible to receive the first incentive; and

produce output based at least partially upon the first incentive in order to offer the entity the first incentive.