METHOD AND SYSTEM FOR LOGGING AND STORING HETEROGENEOUS COMMUNICATION SESSIONS

• US 20100106748A1
• Filed: 10/23/2008
• Published: 04/29/2010
• Est. Priority Date: 10/23/2008
• Status: Abandoned Application

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Business Network Services, Inc. (Verizon Communications Inc.)
• Inventors: Sartini, Robert A., Schultz, Paul T., McKee, Martin W.
• Application Number:
  US12/256,664
• Publication Number:
  US 20100106748A1
• Time in Patent Office: Days
• US Class Current: 707/803
• CPC Class Codes: H04L 43/00 Arrangements for monitoring or testing data switching networks
• CPC Class Codes: H04L 67/14 Session management for real-time applications in data packet communications networks H04L65/1066
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

An approach is provided for creating a workspace for automatically logging and storing heterogeneous communication sessions and for accessing this workspace from a user-designated environment.

Claims

1. A method comprising:

creating a workspace for a user;

logging a plurality of heterogeneous communication sessions conducted by the user as a communication activity log; and

storing the log within the workspace for access by the user.

2. A method of claim 1, wherein the heterogeneous communication sessions include at least one of a voice communication, a text-based communication, a video communication, multimedia conferencing, or a combination thereof, and the communication sessions are conducted by the user using different communication devices.

3. A method of claim 1, wherein the workspace is defined by the user.

4. A method of claim 1, further comprising:

detecting establishment of one of the communication sessions;

recording the one communication session based on the detection; and

storing the recorded communication session in the workspace.

5. A method of claim 1, further comprising:

re-homing the workspace to an environment specified by the user.

6. A method of claim 1, further comprising:

allowing access to the workspace by another user.

7. A method of claim 1, further comprising:

obtaining supplemental information associated with the communication session or the workspace; and

storing the supplemental information within the workspace.

8. A method of claim 7, wherein the supplemental information includes communication session participants, participant contact information, participant presence status, participant locations, time and duration of the communication session, communication session type, associated media, and/or user-created annotations.

9. A method of claim 1, further comprising:

receiving a command from the user for invoking, in response to the command, at least one of,

organizing the workspace,

annotating the workspace, or

searching the workspace.

10. A method of claim 1, further comprising:

delivering the workspace to an application using a content syndication protocol.

11. A method of claim 10, wherein the content syndication protocol includes a Really Simple Syndication protocol.

12. An apparatus comprising:

a workspace creation module configured to create a workspace for a user;

a logging module configured to log a plurality of heterogeneous communication sessions conducted by the user as a communication activity log; and

a database configured to store the log within the workspace for access by the user.

13. An apparatus of claim 12, wherein the heterogeneous communication sessions include at least one of a voice communication, a text-based communication, a video communication, multimedia conferencing, or a combination thereof, and the communication sessions are conducted by the user using different communication devices.

14. An apparatus of claim 12, wherein the workspace is defined by the user.

15. An apparatus of claim 12, further comprising:

a recording module configured to detect establishment of one of the communication sessions and to record the one communication session based on the detection, wherein the recorded communication session is stored in the workspace.

16. An apparatus of claim 12, further comprising:

a re-homing module configured to re-home the workspace to an environment specified by the user.

17. An apparatus of claim 12, further comprising:

a user access module configured to allow access to the workspace by another user.

18. An apparatus of claim 12, further comprising:

a supplemental information module configured to obtain supplemental information associated with the workspace, wherein the supplemental information is stored within the workspace.

19. An apparatus of claim 18, wherein the supplemental information includes communication session participants, participant contact information, participant presence status, participant locations, communication session duration, communication session type, associated media, and/or user-created annotations.

20. An apparatus of claim 12, wherein a command is received from the user for invoking, in response to the command, at least one of,

an organization module to organize the workspace,

a supplemental information module configured to permit annotation of the workspace, or

a search module configured to search the workspace.

21. An apparatus of claim 12, further comprising:

delivering the workspace to an application using a content syndication protocol.

22. An apparatus of claim 21, wherein the content syndication protocol includes a Really Simple Syndication protocol.

24. A system of claim 22, further comprising:

creating another electronic folder for the subscriber, wherein the electronic folders are defined by the subscriber.

23. A system comprising:

a workspace manager configured to create an electronic folder for a subscriber,

wherein the workspace manager is coupled to a multimedia system configured to communicate with a plurality of different communication devices corresponding to the subscriber,

wherein the workspace manager is further configured to log a plurality of heterogeneous communication sessions established using one or more of the communication devices within the electronic folder for access by the subscriber.