SYSTEM AND METHOD FOR VOICE ACTIVATED PROVISIONING OF TELECOMMUNICATION SERVICES
First Claim
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1. A method for provisioning communications services, the method comprising:
- linking a remote device controlled by a user with a provisioning system;
receiving a verbal selection of a menu associated with a library for performing one or more actions within the provisioning system;
receiving one or more verbal commands associated with the menu;
determining an action within the library associated with the one or more verbal commands; and
performing the action associated with the one or more verbal commands in the provisioning system to provision the communications services.
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Abstract
A system and method for provisioning communications services. A remote device controlled by a user is linked with a provisioning system. A verbal selection of a menu associated with a library is received for performing one or more actions within the provisioning system. One or more verbal commands associated with the menu are received. A determination is made of an action within the library associated with the one or more verbal commands. The action associated with the one or more verbal commands is performed in the provisioning system to provision the communications services.
95 Citations
20 Claims
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1. A method for provisioning communications services, the method comprising:
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linking a remote device controlled by a user with a provisioning system; receiving a verbal selection of a menu associated with a library for performing one or more actions within the provisioning system; receiving one or more verbal commands associated with the menu; determining an action within the library associated with the one or more verbal commands; and performing the action associated with the one or more verbal commands in the provisioning system to provision the communications services. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A voice controlled provisioning system, the system comprising:
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a voice response system for detecting one or more verbal commands received from a remote device operated by a user; a plurality of menus in communication with the voice response system, the plurality of menus being selected based on a voice command; a plurality of libraries associated with each of the plurality of menus, the libraries including a plurality of voice commands associated with one or more actions; and a control in communication with the voice response system, the control being configured to implement an action associated with the one or more verbal commands to provision communications services. - View Dependent Claims (13, 14, 15, 16)
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17. A voice controlled provisioning system, the system comprising:
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a processor for executing a set of instructions; a memory for storing the set of instructions, the set of instructions being operable to; link a remote device controlled by a user with a provisioning system; receive a verbal selection of a menu associated with a library for performing one or more actions within the provisioning system; receive one or more verbal commands associated with the menu; determine an action within the library associated with the one or more verbal commands; and
perform the action associated with the one or more verbal commands in the provisioning system to provision the communications services. - View Dependent Claims (18, 19, 20)
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Specification