DYNAMIC UPDATE OF GRAMMAR FOR INTERACTIVE VOICE RESPONSE
First Claim
Patent Images
1. A computing device-implemented method, comprising:
- providing a question to a user;
receiving, from the user, an unrecognized voice response to the question;
providing the unrecognized voice response to an utterance agent associated with the computing device for determination of the unrecognized voice response without user involvement; and
providing an additional question to the user prior to receiving the determination of the unrecognized voice response from the utterance agent.
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Accused Products
Abstract
A device provides a question to a user, and receives, from the user, an unrecognized voice response to the question. The device also provides the unrecognized voice response to an utterance agent for determination of the unrecognized voice response without user involvement, and provides an additional question to the user prior to receiving the determination of the unrecognized voice response from the utterance agent.
30 Citations
25 Claims
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1. A computing device-implemented method, comprising:
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providing a question to a user; receiving, from the user, an unrecognized voice response to the question; providing the unrecognized voice response to an utterance agent associated with the computing device for determination of the unrecognized voice response without user involvement; and providing an additional question to the user prior to receiving the determination of the unrecognized voice response from the utterance agent. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A computer-readable memory device that stores computer-executable instructions, comprising:
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one or more instructions for providing a query to a user; one or more instructions for receiving, from the user, an unrecognized voice response to the query; one or more instructions for providing the unrecognized voice response to an utterance agent for determination of the unrecognized voice response without requesting clarification from the user; and one or more instructions for providing an additional query to the user prior to receiving the determination of the unrecognized voice response from the utterance agent. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A device, comprising:
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a memory to store a plurality of instructions; and a processor to execute instructions in the memory to; provide a question to a user, receive, from the user, an unrecognized voice response to the question, provide the unrecognized voice response to an utterance agent associated with the device for determination of the unrecognized voice response, where the determination of the unrecognized voice response is transparent to the user, and provide an additional question to the user prior to receiving the determination of the unrecognized voice response from the utterance agent. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24)
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25. A system, comprising:
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a grammar/voice recognition component configured to; receive, from a user and via a user device associated with the user, an unrecognized voice response to a question, attempt to decipher the unrecognized voice response, and provide the unrecognized voice response to an utterance agent component when the attempt to decipher the unrecognized voice response fails; and the utterance agent component being configured to; review the unrecognized voice response in real time, determine a deciphered response based on the real time review of the unrecognized voice response and without requesting clarification from the user, and update, in real time, the grammar/voice recognition component with the deciphered response.
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Specification