METHOD AND SYSTEM FOR PROCESSING WORK REQUESTS
First Claim
1. An automated method to be performed in a computing environment for processing a work request, the method comprising the steps of:
- receiving the work request;
inputting the work request into an electronic database;
creating electronic work request instructions;
linking the electronic work request instructions to multiple networked computers;
transmitting between the networked computers electronic notifications relating to the work request instructions; and
,providing service reports filtered on specific data of interest relating to history and completion of the work request.
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Accused Products
Abstract
The disclosure is directed to a method and system for processing work requests, preferably prototype operations work requests (POWR). In one of the embodiments the method is an automated method to be performed in a computing environment for processing a work request. The method comprises the steps of receiving the work request, inputting the work request into an electronic database, creating electronic work request instructions, linking the electronic work request instructions to multiple networked computers, transmitting between the networked computers electronic notifications relating to the work request instructions, and providing service reports filtered on specific data of interest relating to history and completion of the work request.
50 Citations
45 Claims
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1. An automated method to be performed in a computing environment for processing a work request, the method comprising the steps of:
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receiving the work request; inputting the work request into an electronic database; creating electronic work request instructions; linking the electronic work request instructions to multiple networked computers; transmitting between the networked computers electronic notifications relating to the work request instructions; and
,providing service reports filtered on specific data of interest relating to history and completion of the work request. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. An automated method to be performed in a computing environment for processing a prototype operations work request (POWR), the method comprising the steps of:
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receiving the POWR selected from the group comprising a service request, a hardware request, a manufacturing request, build instructions, general labor activities, archived records of requests, or a combination thereof; inputting the POWR into an electronic database comprising a shared server having a front-end database, a back-end database, and an attachment storage device; creating electronic POWR instructions; creating a sequenced series of tasks to be worked sequentially for accomplishing the POWR; inputting and storing into the electronic database one or more attachments to the POWR, wherein the attachments are created by computer software; linking the electronic POWR instructions and tasks to multiple networked computers comprising personal computers; transmitting between the networked computers electronic notifications relating to the POWR instructions and tasks, wherein the electronic notifications are selected from the group comprising approval authority, authority to proceed, approval of the work request, revisions to the work request, updates to the work request, instructions for building, cancellation of the work request, completion of the work request, changes in quantity of items requested, and revised estimated hours to complete the request; and
,providing service reports filtered on specific data of interest relating to history and completion of the POWR, wherein the service reports are in a format selected from the group comprising electronic format and print format; and wherein during the method the POWR comprises a status at any given time selected from the group comprising opened status, in-review status, approved status, in-work status, worked status, completed status, and cancelled status. - View Dependent Claims (15)
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16. An automated method to be performed in a computing environment for processing a prototype operations work request (POWR), the method comprising the steps of:
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inputting POWR data and instructions into an electronic database; inputting a sequenced series of POWR tasks to be worked sequentially for accomplishing the POWR and storing the POWR in the database; linking the POWR to multiple networked computers; transmitting between the multiple networked computers electronic notifications relating to revising, approving, building, and completing the POWR; and
,generating electronic service reports filtered on specific data of interest relating to history and completion of the POWR. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31)
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32. An automated method for processing a prototype operations work request (POWR), the method to be performed in a computing environment comprising one or more computer communications and networking devices linking a shared server with multiple user terminals, the method comprising the steps of:
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receiving a POWR selected from the group comprising a service request, a hardware request, a manufacturing request, build instructions, general labor activities, archived records of requests, or a combination thereof; inputting POWR data and instructions into an electronic database comprising the shared server having a front-end database, a back-end database, and an attachment storage device; inputting a sequenced series of POWR tasks to be worked sequentially for accomplishing the POWR and storing the POWR in the database, wherein the POWR is in an opened status; inputting and storing into the electronic database one or more attachments to the POWR, wherein the attachments are created by computer software; linking the opened POWR to multiple networked computers comprising personal computers; transmitting between the multiple networked computers electronic notifications relating to the POWR, wherein the electronic notifications comprise, (a) electronic approval notifications for revising and updating the POWR, wherein the POWR is in an in-review status; (b) electronic approval notifications for approving the POWR, wherein the POWR is in an approved status; (c) electronic notifications for instructions for building or aborting the POWR, wherein the POWR is in an in-work status; (d) electronic notifications for building the POWR, wherein the POWR is in a worked status; and
,(e) electronic notifications for providing real-time completion status of the POWR, wherein the POWR is in a completed status; generating electronic service reports at any POWR status filtered on specific data of interest relating to history and completion of the POWR, wherein the service reports are in a format selected from the group comprising electronic format and print format. - View Dependent Claims (33, 34)
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35. An automated system for use in a computing environment for processing a work request, the system comprising:
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a shared server comprising a front-end database, a back-end database, and an attachment storage device, wherein the shared server saves and retains a work request that is input into the server by a user; one or more computer communications and networking devices for linking the shared server with multiple user terminals, wherein the multiple user terminals comprise personal computers having network access for accessing the work request and sending and receiving information relating to the processing and completion of the work request; and
,supporting electronics devices to assist the multiple user terminals in accessing the work request and sending and receiving information relating to the processing and completion of the work request. - View Dependent Claims (36, 37, 38, 39, 40, 41, 42, 43)
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44. An automated system for use in a computing environment for processing a prototype operations work request (POWR), the POWR selected from the group comprising a service request, a hardware request, a manufacturing request, build instructions, general labor activities, archived records of requests, or a combination thereof, the system comprising:
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a shared server comprising a front-end database, a back-end database, and an attachment storage device, wherein the shared server saves and retains the POWR that is input into the server by a user, and further wherein the attachment storage device saves and stores one or more attachments created by computer software to the POWR; one or more computer communications and networking devices for linking the shared server with multiple user terminals, wherein the multiple user terminals comprise personal computers having network access for accessing the POWR and sending and receiving information relating to the processing and completion of the POWR, and further wherein the multiple user terminals comprise a start POWR database link, a copy or update from front-end database feature, and a run front-end on local terminal feature; and
,supporting electronics devices to assist the multiple user terminals in accessing the POWR and sending and receiving information relating to the processing and completion of the POWR, wherein the supporting electronics devices comprise input devices selected from the group comprising scanners, bar code readers, and cameras, and further comprise output devices selected from the group comprising printers and displays. - View Dependent Claims (45)
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Specification