MEASURING THE RESPONSIVENESS OF INDIVIDUALS IN A SPECIFIED COLLABORATIVE ENVIRONMENT

• US 20100114673A1
• Filed: 11/06/2008
• Published: 05/06/2010
• Est. Priority Date: 11/06/2008
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Travis, Amy Delphine, Briggs, Benjamin Hicks, Nesbitt, Pamela Ann, Ullmann, Lorin Evan
• Application Number:
  US12/266,224
• Publication Number:
  US 20100114673A1
• Time in Patent Office: Days
• US Class Current: 705/11
• CPC Class Codes: G06Q 10/06398 Performance of employee with respect to a job function
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

In a collaborative environment wherein persons use a specified system to communicate with one another, and a first person receives a request for information from one or more other persons, embodiments of the invention are used to provide a comprehensive measurement of collaboration that indicates the effectiveness of the first person in collaborating with one or more other persons in the environment. In an embodiment directed to a method, the embodiment includes, for each response made by the first person to one of the received requests, determining the value of at least one metric that represents the value of the response. The method further includes deriving one or more additional measurement values, wherein each additional measurement value represents the value of the participation of the first person in each of one or more additional measurable collaborative activities. The method further comprises selectively combining each of the metric values with each of the additional measurement values, and also with a prespecified policy, in order to produce the comprehensive measurement of collaboration.

Claims

1. In a collaborative environment wherein persons use a specified system to communicate with one another, and a first person receives a request for information from one or more other persons, a computer implemented method for providing a comprehensive measurement of collaboration that indicates the effectiveness of said first person in collaborating with said one or more other persons in said environment, wherein said method comprises the steps of:

for each response made by said first person to one of said received requests, determining the value of at least one metric that represents the value of the response;

deriving one or more additional measurement values, wherein each additional measurement value represents the value of the participation of said first person in each of one or more additional measurable collaborative activities; and

selectively combining each of said metric values with each of said additional measurement values, and also with a prespecified policy, in order to produce said comprehensive measurement of collaboration.

2. The method of claim 1, wherein:

one of said metrics comprises the amount of time taken by said first person to respond to each of said requests for information, following the receipt thereof, and another of said metrics comprises a value indicating the quality of the response by said first person to each of said requests.

3. The method of claim 2, wherein:

said specified communication system is adapted to automatically monitor and record, for each of said requests for information, the time between receipt of the request by said first person, and the time of response to the request by said first person.

4. The method of claim 3, wherein:

said specified system includes the capability to enable persons to communicate with one another by using at least email or instant messaging, selectively.

5. The method of claim 2, wherein:

each person receiving a response from said first person to one of said requests for information is queried to provide a specific value that represents the quality of the received response.

6. The method of claim 1, wherein:

said comprehensive measurement of collaboration is used by an organization to evaluate performance of said first person.

7. The method of claim 1, wherein:

said comprehensive measurement of collaboration is made available to said first person for use as a self improvement tool.

8. The method of claim 1, wherein:

one of said additional measurement values is derived from data pertaining to the meetings attendance of said first person during a specified period.

9. The method of claim 1, wherein:

one of said additional measurement values is derived from the number of tags and bookmarks in a particular domain that are attributed to said first person.

10. The method of claim 1, wherein:

one of said additional measurement values is derived from the participation of said person in updating specified updateable web pages.

11. In a collaborative environment wherein persons use a specified system to communicate with one another, and a first person receives a request for information from one or more other persons, a computer apparatus for providing a comprehensive measurement of collaboration that indicates the effectiveness of said first person in collaborating with said one or more other persons in said environment, wherein said apparatus comprises:

a device for determining the value of at least one metric that represents the value of each response made by said first person to one of said received requests;

a device for deriving one or more additional measurement values, wherein each additional measurement value represents the value of the participation of said first person in each of one or more additional measurable collaborative activities; and

a device for selectively combining each of said metric values with each of said additional measurement values, and also with a prespecified policy, in order to produce said comprehensive measurement of collaboration.

12. The apparatus of claim 11, wherein:

one of said metrics comprises the amount of time taken by said first person to respond to each of said requests for information, following the receipt thereof, and another of said metrics comprises a value indicating the quality of the response by said first person to each of said requests.

13. The apparatus of claim 12, wherein:

said specified communication system is adapted to automatically monitor and record, for each of said requests for information, the time between receipt of the request by said first person, and the time of response to the request by said first person.

14. The apparatus of claim 13, wherein:

said specified system includes the capability to enable persons to communicate with one another by using at least email or instant messaging, selectively.

15. The apparatus of claim 12, wherein:

each person receiving a response from said first person to one of said requests for information is queried to provide a specific value that represents the quality of the received response.

16. In a collaborative environment wherein persons use a specified system to communicate with one another, and a first person receives a request for information from one or more other persons, a computer program product executable in a computer readable medium for providing a comprehensive measurement of collaboration that indicates the effectiveness of said first person in collaborating with said one or more other persons in said environment, wherein said computer program product comprises:

instructions for determining the value of at least one metric that represents the value of each response made by said first person to one of said received requests;

instructions for deriving one or more additional measurement values, wherein each additional measurement value represents the value of the participation of said first person in each of one or more additional measurable collaborative activities; and

instructions for selectively combining each of said metric values with each of said additional measurement values, and also with a prespecified policy, in order to produce said comprehensive measurement of collaboration.

17. The computer program product of claim 16, wherein:

one of said metrics comprises the amount of time taken by said first person to respond to each of said requests for information, following the receipt thereof, and another of said metrics comprises a value indicating the quality of the response by said first person to each of said requests.

18. The computer program product of claim 17, wherein:

said specified communication system is adapted to automatically monitor and record, for each of said requests for information, the time between receipt of the request by said first person, and the time of response to the request by said first person.

19. The computer program product of claim 18, wherein:

said specified system includes the capability to enable persons to communicate with one another by using at least email or instant messaging, selectively.

20. The computer program product of claim 17, wherein:

each person receiving a response from said first person to one of said requests for information is queried to provide a specific value that represents the quality of the received response.