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Method and System for Agent-Assisted Browsing

  • US 20100114822A1
  • Filed: 11/04/2008
  • Published: 05/06/2010
  • Est. Priority Date: 11/04/2008
  • Status: Abandoned Application
First Claim
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1. A method, comprising:

  • providing to a live agent, a desktop control with relevant tools to facilitate an interaction with a caller;

    maintaining a voice call via a telecommunications network between said live agent and said caller;

    identifying an endpoint device of the caller; and

    displaying synchronized information relevant to what the caller said during the voice call simultaneously on the desktop control and the endpoint device, the information being configured for display on the endpoint device.

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