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Alternate procedures assisting computer users in solving problems related to error and informational messages

  • US 20100115348A1
  • Filed: 07/29/2009
  • Published: 05/06/2010
  • Est. Priority Date: 07/29/2008
  • Status: Active Grant
First Claim
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1. A system for assisting a computer user receiving a display message on a networked computational device:

  • a message detection executable module, located and executed on said user'"'"'s computational device, said message detection module receiving message information from said display message;

    a display emulator executable module, located and executed on said user'"'"'s computation device, wherein when said display emulated load display information and presents a virtual display message with all the features of said display message with at least the addition of an activation button, wherein said when a user chooses said activation button, an outside network engine is contacted by sending said message information to said outside network engine;

    a networked data collection server connection to said outside network engine, including with an issues database, for storing message information detected from said message information;

    an issue weighting module, executable on said networked data collection server;

    said issue weighting module counting error types from said message information and rearranging data within said issue database after receiving said message information, including a compilation of said message information;

    a networked web server for providing assistance data to said user, for displaying said re-weighted information to said user on said user'"'"'s computation device.a data storage for display information.

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