METHOD AND SYSTEM FOR CONFIGURING INFORMATION REGARDING PROCESSING OF CALLS INVOLVING A PARTY

• US 20100119049A1
• Filed: 12/22/2006
• Published: 05/13/2010
• Est. Priority Date: 12/22/2006
• Status: Active Grant

• Current Assignee: BCE Incorporated
• Original Assignee: BCE Incorporated
• Inventors: Clark, David William, Wolf, Eric John, Dawson, Jeffrey William
• Granted Patent: US 9,319,518 B2
• Time in Patent Office: Days
• US Class Current: 379/201.10
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308

Abstract

A method implemented by a network entity. The method comprises identifying a previously-originated call involving a party. The method also comprises receiving information regarding processing of a potential future call related to the previously-originated call. The method further comprises using the information regarding processing of a potential future call related to the previously-originated call to cause configuration of call processing information associated with the party. Also provided is a configuration entity for implementing the method.

Claims

1. A method implemented by a network entity, said method comprising:

identifying a previously-originated call involving a party;

receiving information regarding processing of a potential future call related to the previously-originated call; and

using the information regarding processing of a potential future call related to the previously-originated call to cause configuration of call processing information associated with the party.

2. A method as claimed in claim 1, wherein the call processing information associated with the party comprises telephony feature information associated with the party.

3. A method as claimed in claim 1, wherein said receiving comprises:

receiving at least one signal; and

processing the at least one signal to obtain the information regarding processing of a potential future call related to the previously-originated call.

4. A method as claimed in claim 3, wherein said processing comprises applying speech recognition to the at least one signal to obtain the information regarding processing of a potential future call related to the previously-originated call.

5. A method as claimed in claim 1, wherein said receiving comprises:

receiving data generated by a data network browser; and

processing the data to obtain the information regarding processing of a potential future call related to the previously-originated call.

6. A method as claimed in claim 1, wherein said receiving comprises:

receiving at least one electronic message; and

processing the at least one electronic message to obtain the information regarding processing of a potential future call related to the previously-originated call.

7. A method as claimed in claim 6, wherein each of the at least one electronic message is one of an email message, an instant messaging message, and a text message.

8. A method as claimed in claim 1, wherein said identifying comprises knowing that the previously-originated call is in progress or has ended.

9. A method as claimed in claim 1, wherein said identifying comprises:

receiving information enabling identification of the previously-originated call; and

using the information enabling identification of the previously-originated call to identify the previously-originated call.

10. A method as claimed in claim 9, wherein said receiving information enabling identification of the previously-originated call comprises:

receiving data generated by a data network browser; and

processing the data to obtain the information enabling identification of the previously-originated call.

11. A method as claimed in claim 9, wherein said receiving information enabling identification of the previously-originated call comprises:

receiving at least one electronic message; and

processing the at least one electronic message to obtain the information enabling identification of the previously-originated call.

12. A method as claimed in claim 11, wherein each of the at least one electronic message is one of an email message, an instant messaging message, and a text message.

13. A method as claimed in claim 1, wherein said identifying comprises consulting a database to identify the previously-originated call.

14. A method as claimed in claim 1, further comprising, prior to said receiving, providing information regarding processing of the previously-originated call.

15. A method as claimed in claim 14, wherein said providing comprises causing transmission of at least one voice message conveying the information regarding processing of the previously-originated call.

16. A method as claimed in claim 14, wherein said providing comprises causing display of at least one graphical element conveying the information regarding processing of the previously-originated call.

17. A method as claimed in claim 14, wherein said providing comprises causing transmission of at least one electronic message conveying the information regarding processing of the previously-originated call.

18. A method as claimed in claim 17, wherein each of the at least one electronic message is one of an email message, an instant messaging message, and a text message.

19. A method as claimed in claim 14, wherein said providing comprises accessing a database to derive the information regarding processing of the previously-originated call.

20. A method as claimed in claim 1, wherein said using the information regarding processing of a potential future call related to the previously-originated call to cause configuration of call processing information associated with the party comprises accessing a database.

21. A method as claimed in claim 1, further comprising, prior to said receiving, enabling a user to express a desire to provide information regarding processing of a potential future call related to the previously-originated call.

22. A method as claimed in claim 21, wherein said enabling comprises causing transmission of a voice message eliciting from the user an indication of a desire to provide information regarding processing of a potential future call related to the previously-originated call.

23. A method as claimed in claim 21, wherein said enabling comprises causing transmission of a signal to cause display of at least one graphical element eliciting from the user an indication of a desire to provide information regarding processing of a potential future call related to the previously-originated call.

24. A method as claimed in claim 21, wherein said enabling comprises being attentive to receipt of a signal indicative of a desire of the user to provide information regarding processing of a potential future call related to the previously-originated call.

25. A method as claimed in claim 21, wherein said enabling comprises causing transmission of at least one electronic message eliciting from the user an indication of a desire to provide information regarding processing of a potential future call related to the previously-originated call.

26. A method as claimed in claim 25, wherein each of the at least one electronic message is one of an email message, an instant messaging message, and a text message.

27. A configuration entity comprising:

a communication unit operative for;

identifying a previously-originated call involving a party; and

receiving information regarding processing of a potential future call related to the previously-originated call;

a configuration unit operative for using the information regarding processing of a potential future call related to the previously-originated call to cause configuration of call processing information associated with the party.

28. A configuration entity as claimed in claim 27, wherein the call processing information associated with the party comprises telephony feature information associated with the party.

29. A configuration entity as claimed in claim 27, wherein said receiving comprises:

receiving at least one signal; and

processing the at least one signal to obtain the information regarding processing of a potential future call related to the previously-originated call.

30. A configuration entity as claimed in claim 29, wherein said processing comprises applying speech recognition to the at least one signal to obtain the information regarding processing of a potential future call related to the previously-originated call.

31. A configuration entity as claimed in claim 27, wherein said receiving comprises:

receiving data generated by a data network browser; and

processing the data to obtain the information regarding processing of a potential future call related to the previously-originated call.

32. A configuration entity as claimed in claim 27, wherein said receiving comprises:

receiving at least one electronic message; and

processing the at least one electronic message to obtain the information regarding processing of a potential future call related to the previously-originated call.

33. A configuration entity as claimed in claim 32, wherein each of the at least one electronic message is one of an email message, an instant messaging message, and a text message.

34. A configuration entity as claimed in claim 27, wherein said identifying comprises knowing that the previously-originated call is in progress or has ended.

35. A configuration entity as claimed in claim 27, wherein said identifying comprises:

receiving information enabling identification of the previously-originated call; and

using the information enabling identification of the previously-originated call to identify the previously-originated call.

36. A configuration entity as claimed in claim 35, wherein said receiving information enabling identification of the previously-originated call comprises:

receiving data generated by a data network browser; and

processing the data to obtain the information enabling identification of the previously-originated call.

37. A configuration entity as claimed in claim 35, wherein said receiving information enabling identification of the previously-originated call comprises:

receiving at least one electronic message; and

processing the at least one electronic message to obtain the information enabling identification of the previously-originated call.

38. A configuration entity as claimed in claim 37, wherein each of the at least one electronic message is one of an email message, an instant messaging message, and a text message.

39. A configuration entity as claimed in claim 27, wherein said identifying comprises consulting a database to identify the previously-originated call.

40. A configuration entity as claimed in claim 27, wherein said communication unit is further operative for, prior to said receiving, providing information regarding processing of the previously-originated call.

41. A configuration entity as claimed in claim 40, wherein said providing comprises causing transmission of at least one voice message conveying the information regarding processing of the previously-originated call.

42. A configuration entity as claimed in claim 40, wherein said providing comprises causing display of at least one graphical element conveying the information regarding processing of the previously-originated call.

43. A configuration entity as claimed in claim 40, wherein said providing comprises causing transmission of at least one electronic message conveying the information regarding processing of the previously-originated call.

44. A configuration entity as claimed in claim 43, wherein each of the at least one electronic message is one of an email message, an instant messaging message, and a text message.

45. A configuration entity as claimed in claim 40, wherein said providing comprises accessing a database to derive the information regarding processing of the previously-originated call.

46. A configuration entity as claimed in claim 27, wherein said using the information regarding processing of a potential future call related to the previously-originated call to cause configuration of call processing information associated with the party comprises accessing a database.

47. A configuration entity as claimed in claim 27, wherein said communication unit is further operative for, prior to said receiving, enabling a user to express a desire to provide information regarding processing of a potential future call related to the previously-originated call.

48. A configuration entity as claimed in claim 47, wherein said enabling comprises causing transmission of a voice message eliciting from the user an indication of a desire to provide information regarding processing of a potential future call related to the previously-originated call.

49. A configuration entity as claimed in claim 47, wherein said enabling comprises causing transmission of a signal to cause display of at least one graphical element eliciting from the user an indication of a desire to provide information regarding processing of a potential future call related to the previously-originated call.

50. A configuration entity as claimed in claim 47, wherein said enabling comprises being attentive to receipt of a signal indicative of a desire of the user to provide information regarding processing of a potential future call related to the previously-originated call.

51. A configuration entity as claimed in claim 47, wherein said enabling comprises causing transmission of at least one electronic message eliciting from the user an indication of a desire to provide information regarding processing of a potential future call related to the previously-originated call.

52. A configuration entity as claimed in claim 51, wherein each of the at least one electronic message is one of an email message, an instant messaging message, and a text message.

53. A computer-readable storage medium comprising a program element for execution by a processing unit to implement a configuration entity, said program element comprising:

first program code for identifying a previously-originated call involving a party;

second program code for receiving information regarding processing of a potential future call related to the previously-originated call; and

third program code for using the information regarding processing of a potential future call related to the previously-originated call to cause configuration of call processing information associated with the party.