ELECTRONIC DEVICE, METHOD FOR FORMING ERROR INFORMATION OF ELECTRONIC DEVICE, AND IMAGE FORMING APPARATUS

• US 20100119250A1
• Filed: 11/09/2009
• Published: 05/13/2010
• Est. Priority Date: 11/11/2008
• Status: Active Grant

• Current Assignee: Kyocera MITA Corporation (Kyocera Corporation)
• Original Assignee: Kyocera MITA Corporation (Kyocera Corporation)
• Inventors: ITOH, Satoshi
• Granted Patent: US 8,195,060 B2
• Time in Patent Office: Days
• US Class Current: 399/81
• CPC Class Codes: G03G 15/5016 User-machine interface; Display panels; Control console
• CPC Class Codes: G06F 3/0488 using a touch-screen or digitiser, e.g. input of commands through traced gestures

Abstract

An electronic device includes a touch panel that includes an operation plane displaying various operation screens, and detects a press position on the operation screen as detection signal; a first storage portion that stores press information of the touch panel; a second storage portion that stores error information; a first control unit that stores the press position indicated by the detection signal from the touch panel as first press information in the first storage portion; a second control unit creates screen data with a mark indicating the press position on the operation screen when an error occurred, based on the first press information stored in the first storage portion, and stores the screen data as first error information in the second storage portion, when the error occurs in the electronic device; and a third control unit that outputs the error information based on an error information output command.

Claims

1. An electronic device comprising:

a touch panel that includes an operation plane which displays various operation screens, and detects a press position on the operation plane as a detection signal;

a first storage portion that stores press information of the touch panel;

a second storage portion that stores error information;

a first control unit that stores the press position indicated by the detection signal from the touch panel as first press information in the first storage portion;

a second control unit that creates a screen data with a mark which indicates the press position on the operation screen when an error occurred, based on the first press information stored in the first storage portion, and stores the screen data as first error information in the second storage portion, when the error occurs in the electronic device; and

a third control unit that outputs the error information based on an error information output command.

2. The electronic device according to claim 1, wherein

when a plurality of the press positions are stored as the first press information in the first storage portion, the second control unit creates the screen data with marks which indicate the plurality of the press positions on the operation screen when the error occurred.

3. The electronic device according to claim 2, wherein

the second control unit creates the screen data with numbers which identify a press sequence of the press positions on the operation screen when the error occurred, in addition to the plurality of press positions.

4. The electronic device according to claim 1, wherein

the first control unit stores a press time as second press information in the first storage portion;

and

the second control unit creates the screen data with a position which indicates the press position and the press time on the operation screen when the error occurred, based on the first press information and the second press information stored in the first storage portion, when the error occurs in the electronic device.

5. The electronic device according to claim 1, wherein,

the second control unit creates the screen data with the mark which indicates the press position and coordinate which indicates the press position on the operation screen when the error occurred, based on the first press information stored in the first storage portion, when an error occurs in the electronic device.

6. The electronic device according to claim 1, wherein,

the second control unit stores screen data of an error notification screen as second error information in the second storage portion.

7. A method for forming error information of an electronic device, the method comprises:

detecting a press position of a touch panel;

storing the press position of the touch panel as first press information of the touch panel in a first storage portion;

determining an error caused in the electronic device; and

creating a screen data with a mark which indicates the press position on the operation screen when the error occurred, based on the first press information stored in the first storage portion, and forming first error information based on the screen data, when the error has occurred.

8. The method according to claim 7, wherein

the forming the first error information further comprises creating the screen data with marks which indicate a plurality of the press positions on the operation screen when the error occurred, when the plurality of the press positions are stored in the first storage portion as the first press information.

9. The method according to claim 8, wherein

the forming the first error information further comprises creating the screen data with numbers which identify a press sequence of the press positions on the operation screen when the error occurred, in addition to the plurality of press positions.

10. The method according to claim 7, further comprising:

storing a press time and a touch panel screen when the error occurred as second press information in the first storage portion.

11. The method according to claim 7, further comprising:

storing a screen data of an error notification screen as second error information in the second storage portion.

12. An image forming apparatus comprising:

an image forming portion that forms an image on a paper sheet;

a touch panel that includes an operation plane which displays various types of operation screens, and detects a press position on the operation plane;

a storage portion that stores at least press information of the touch panel; and

a control unit that creates a screen data with mark which indicates the press position on the operation screen when an error occurred, based on the press position detected by the touch panel, and stores the screen data in the storage portion, when the error occurs in the image forming apparatus.

13. The image forming apparatus according to claim 12, wherein

the storage portion comprises a first storage portion that stores press information of the touch panel, and a second storage portion that stores the screen data as error information.

14. The image forming apparatus according to claim 13, wherein

the control unit creates the screen data with marks which indicate a plurality of press positions on the operation screen when the error occurred, when the plurality of press positions are stored as press information of the touch panel in the first storage portion.

15. The image forming apparatus according to claim 14, wherein

the control unit creates the screen data with numbers which identify a press sequence of the press positions on the operation screen when the error occurred, in addition to the plurality of press positions.

16. The image forming apparatus according to claim 12, wherein

the control unit further stores a press time in the storage portion, and, when the error occurs in the image forming apparatus, the control unit creates the screen data with a position which indicates the press position and the press time on the operation screen when the error occurred, based on the press position and the press time.

17. The image forming apparatus according to claim 12, wherein

the control unit creates the screen data with the mark which indicates the press position and coordinate which indicates the press position on the operation screen when the error occurred, based on the press position, when the error occurs in the image forming apparatus.

18. The image forming apparatus according to claim 12, wherein

the control unit stores a screen data of an error notification screen in the storage portion.

19. The image forming apparatus according to claim 12, wherein

the image forming portion forms at least one of an image of a read original document and an image received from the outside on the paper sheet.

20. The image forming apparatus according to claim 12, wherein

the control unit outputs the screen data with the mark which indicates the press position on the operation screen when the error occurred, based on an error information output command.