SYSTEM AND METHODS FOR AUTOMATING PRODUCT RETURNS
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Accused Products
Abstract
A database is provided for storing a plurality of sales transactions between buyers and sellers, where each sales transaction may involve, for example, the sale of a product. A signal is received indicating that a buyer wishes to return a product, the seller of the purchased product is identified in the database, a return label is generated, and it is transmitted back to the buyer.
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Citations
28 Claims
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1-15. -15. (canceled)
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16. A system for facilitating a return of a product purchased by a buyer from a seller, comprising:
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a. a database for storing a plurality of sales transactions between a plurality of buyers and a plurality of sellers, wherein a selected sales transaction of the plurality of sales transactions is associated with the product, a selected buyer of the plurality of buyers and a selected seller of the plurality of sellers; b. a processor for; i. receiving from a device operated by the selected buyer a signal indicating that the selected buyer wishes to return the product purchased in the selected sales transaction to the selected seller; ii. identifying in the database the selected seller associated with the product and the selected sales transaction; iii. generating a label associated with the product, the selected sales transaction and the selected seller, the label including information necessary for a shipper to route a package containing the product back to the selected seller; iv. transmitting the label to the device operated by the selected buyer. - View Dependent Claims (17, 18, 19, 20, 21, 22)
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23. A method for facilitating a return of a product purchased by a buyer from a seller, comprising the steps of:
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a. storing a plurality of sales transactions between a plurality of buyers and a plurality of sellers in a database, wherein a selected sales transaction of the plurality of sales transactions is associated with the product, a selected buyer of the plurality of buyers and a selected seller of the plurality of sellers; b. receiving from a device operated by the selected buyer a signal indicating that the selected buyer wishes to return the product purchased in the selected sales transaction to the selected seller; c. identifying in the database the selected seller associated with the product and the selected sales transaction; d. generating a label associated with the product, the selected sales transaction and the selected seller, the label including information necessary for a shipper to route a package containing the product back to the selected seller; e. transmitting the label to the device operated by the selected buyer. - View Dependent Claims (24, 25, 26, 27)
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28. A computer program product having a computer readable program code embodied therein, the computer readable program code adapted to be executed to implement a method for facilitating a return of a product purchased by a buyer from a seller, the method comprising the steps of:
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a. storing a plurality of sales transactions between a plurality of buyers and a plurality of sellers in a database, wherein a selected sales transaction of the plurality of sales transactions is associated with the product, a selected buyer of the plurality of buyers and a selected seller of the plurality of sellers; b. receiving from a device operated by the selected buyer a signal indicating that the selected buyer wishes to return the product purchased in the selected sales transaction to the selected seller; c. identifying in the database the selected seller associated with the product and the selected sales transaction; d. generating a label associated with the product, the selected sales transaction and the selected seller, the label including information necessary for a shipper to route a package containing the product back to the selected seller; e. transmitting the label to the device operated by the selected buyer.
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Specification