STORAGE APPARATUS AND ON-LINE CLIENT SERVICE SYSTEM, SOFTWARE AND METHOD THEREOF

• US 20100121909A1
• Filed: 03/12/2009
• Published: 05/13/2010
• Est. Priority Date: 11/13/2008
• Status: Abandoned Application

• Current Assignee: Transcend Information Incorporated
• Original Assignee: Transcend Information Incorporated
• Inventors: Tsai, Yu-Lung, Chen, Ren-Wei
• Application Number:
  US12/403,203
• Publication Number:
  US 20100121909A1
• Time in Patent Office: Days
• US Class Current: 709/203
• CPC Class Codes: G06F 11/1469 Backup restoration techniques
• CPC Class Codes: G06F 11/2294 by remote test

Abstract

An on-line client service method of a storage apparatus that includes detecting the current status of the storage apparatus when a link is established between a client host and the storage apparatus and determining whether or not a diagnostic event has occurred, and when the diagnostic event occurs, a diagnostic result is generated. In addition, the diagnostic result is transmitted to a far-end server to process the storage apparatus properly according to the diagnostic result.

Claims

1. An on-line client service system of a storage apparatus, comprising:

a client host, having a data transmission interface;

a far-end server, linked to the client host through a network to diagnose the storage apparatus, comprising;

a web page server, transmitting a web page frame to the client host through the network when the far-end server is initiated to display information and receive data from the client host; and

an application server; and

a far-end database, linked to the far-end server,

wherein when the far-end server is initiated and the storage apparatus is coupled to the client host through the data interface, the client host downloads a client service application software from the application server through the network to diagnose the storage apparatus and generates a diagnostic result transmitted back to the application server searching for a solution in the database based on the diagnostic result with the far-end server to process the storage apparatus properly.

2. The on-line client service system of claim 1, wherein the client host is a personal computer.

3. The on-line client service system of claim 1, wherein the client host is a portable computer.

4. The on-line client service system of claim 1, wherein the data transmission interface is a universal serial bus (USB).

5. The on-line client service system of claim 1, wherein the client service application software is installed in the web page server or the application server for users to download.

6. The on-line client service system of claim 1, wherein the client service application software is installed in the web page server and transmitted a web page to the client host through the network.

7. The on-line client service system of claim 1, wherein the client service application software is installed in the far-end server.

8. The on-line client service system of claim 1, wherein the processing of the storage apparatus by the host includes repairing, updating, and data recovering.

9. An on-line client service software product of a storage apparatus suitable for downloading from a far-end server to a client host, comprising:

an interface module, establishing a link with the storage apparatus when the storage apparatus is coupled to the client host through a data transmission interface;

a diagnostic module, coupled to the interface module to diagnose the storage apparatus when a link is established between the storage apparatus and the interface module and generating a diagnostic result; and

a processing module, coupled to the diagnostic module to receive the diagnostic result and transmitted the diagnostic result to the far-end server,

wherein the far-end server has a web page server transmitting a web page to the client host through the data transmission interface as the fare-end server being initiated to display information and receiving data from the client host, and an application server receiving the diagnostic result for searching for a solution, so that the processing module performs proper processing of the storage apparatus through the interface module based on the solution found.

10. The on-line client service system of claim 9, wherein the data transmission interface is a universal serial bus (USB).

11. The on-line client service software product of claim 9, wherein the interface module further receives a device identification information regarding the storage apparatus input by the client host.

12. The on-line client service software product of claim 11, wherein the processing module further transmits the device identification information back to the far-end server to search for device model and data thereof regarding the storage apparatus.

13. The on-line client service software product of claim 9, wherein the processing module performs repairing, updating, and data recovering of the storage apparatus based on the solution found.

14. The on-line client service software product of claim 9, wherein the storage apparatus is a flash drive or an audio player.

15. An on-line client service method of a storage apparatus, comprising the following:

establishing a link between a client host and the storage apparatus and detecting the current status of the storage apparatus;

determining whether or not a diagnostic event has occurred;

generating a diagnostic result when the diagnostic event occurs;

providing a web page server for transmitting a web page frame to the client host or receiving data from the client host when the link is established;

providing a application server for receiving the diagnostic result;

determining whether or not the storage apparatus functions abnormally based to the diagnostic result;

searching for a corresponding solution when the storage apparatus functions abnormally; and

providing the solution found to the client host to perform proper processing of the storage apparatus.

16. The on-line client service method of claim 15, comprising:

downloading a client service application software from a network and diagnosing the storage apparatus, generating a diagnostic result when the diagnostic event occurs to perform the diagnosis and processing of the storage apparatus.

17. The on-line client service method of claim 15, wherein the step of determining whether or not the link is established with the storage apparatus further comprises detecting whether or not the storage apparatus is coupled to a client host through a data transmission interface.

18. The on-line client service method of claim 17, wherein the data transmission interface is a universal serial bus (USB).

19. The on-line client service method of claim 15, wherein when the link is successfully established with the storage apparatus, further comprising receiving a device identification information regarding the storage apparatus from the client host to determine the device model of the storage apparatus.

20. The on-line client service method of claim 15, wherein the solution comprises:

extracting a backup data from the far-end server; and

transmitting the backup data back to the storage apparatus through a network to recover the data lost from the storage apparatus.

21. The on-line client service method of claim 15, wherein the solution comprises:

extracting an updating data from the far-end server; and

transmitting the updating data back to the storage apparatus through a network to update a firmware in the storage apparatus.

22. The on-line client service method of claim 15, wherein the solution comprises:

extracting a repairing data from a database; and

repairing the error occurred in the storage apparatus based on the repairing data transmitted to the storage apparatus through a network.

23. The on-line client service method of claim 15, wherein the storage apparatus is a flash drive or an audio player.

24. A storage apparatus with a characteristic that the storage apparatus is performed a self diagnosis for obtaining a diagnostic result when the storage apparatus is coupled to a client host, and the diagnostic result is transmitted to a far-end server by the client host to perform proper processing of the storage apparatus,

wherein, the far-end server comprising:

a web page server, transmitting a web page frame to the client host through the network when the far-end server is initiated to display information and receiving data from the client host; and

an application server, used to receive the diagnostic result and search for a solution from the far-end server based on the diagnostic result for performing the proper processing of the storage apparatus.