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METHOD AND APPARATUS FOR OPERATING A COMPUTER-TELEPHONY SYSTEM

  • US 20100128717A1
  • Filed: 10/02/2007
  • Published: 05/27/2010
  • Est. Priority Date: 10/03/2006
  • Status: Active Grant
First Claim
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1. A method of operating a computer-telephony system, the method comprising:

  • providing computer-telephony support for a plurality of customers, wherein each customer maintains customer relationship management (CRM) data;

    uploading CRM data from the plurality of customers into a computer-telephony database, wherein said uploading includes transforming the CRM data from an original format maintained by the respective customer into a standardised format for the computer-telephony database; and

    handling telephone calls by the computer-telephony system using the transformed CRM data in the computer-telephony database.

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