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Method and System for Routing and Recording Call Information

  • US 20100128854A1
  • Filed: 11/24/2008
  • Published: 05/27/2010
  • Est. Priority Date: 11/24/2008
  • Status: Active Grant
First Claim
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1. A method, comprising:

  • receiving a plurality of voice sessions and creating a unique identifier for each of the plurality of voice sessions, wherein each identifier is unique for the duration of its associated voice session;

    assigning the unique identifiers to the associated voice session;

    creating a unique data session for each voice session, wherein each data session comprises data associated with its associated voice session;

    assigning the unique identifier of each voice session to the data session associated with its voice session;

    propagating one or more of the voice sessions and one or more of the data sessions through one or more components;

    receiving a plurality of voice sessions and a plurality of data sessions at a manager;

    matching one of the plurality of received voice sessions with its associated data session based at least in part on the unique identifier; and

    communicating the matched voice session and data session to one of a plurality of agents.

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