Marking voice messages as heard

• US 20100128856A1
• Filed: 11/23/2008
• Published: 05/27/2010
• Est. Priority Date: 11/23/2008
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Pai, Samarth Sharath
• Granted Patent: US 8,073,113 B2
• Time in Patent Office: Days
• US Class Current: 379/88.220
• CPC Class Codes: H04M 1/658 Means for redirecting recorded messages to other extensions or equipment
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/2083 Confirmation by serviced party
• CPC Class Codes: H04M 2203/253 where a visual mode is used instead of a voice mode
• CPC Class Codes: H04M 2203/4536 Voicemail combined with text-based messaging
• CPC Class Codes: H04M 3/53333 Message receiving aspects

Abstract

In response to receiving a voice message, a telephony service creates an e-mail message directed to the intended recipient of the voice message. The e-mail message includes the voice message as an attachment and an embedded image file. Once the e-mail message has been created, a mail system is utilized to transmit the e-mail message to the intended recipient of the voice message. An e-mail client application program may be used to retrieve the e-mail message and to view the message content. In order to render the message content, the e-mail client application program will transmit a request for the image file. In response to receiving the request for the image file, an indication is transmitted to the telephony service indicating that the intended recipient has heard the voice message. In response to receiving the indication, the telephony service marks the voice message as heard.

Claims

1. A computer-implemented method for marking a voice message as having been heard by an intended recipient, the method comprising:

receiving the voice message at a telephony service;

in response to receiving the voice message, transmitting an electronic mail (e-mail) message with the voice message attached thereto, the electronic mail message comprising message content including an embedded file;

receiving a request for the file embedded in the message; and

in response to the request for the file, marking the voice message as having been heard at the telephony service.

2. The method of claim 1, wherein the file comprises an image file.

3. The method of claim 2, wherein the message content is expressed utilizing a markup language.

4. The method of claim 3, wherein the markup language comprises the hypertext markup language (HTML).

5. The method of claim 4, wherein the request for the file embedded in the message is received from an e-mail client application program.

6. The method of claim 5, wherein the e-mail client application program is executing on a desktop or laptop personal computer.

7. The method of claim 5, wherein the e-mail client application program is executing on a wireless telephone.

8. The method of claim 5, wherein marking the voice message as having been heard comprises setting a flag indicating that the voice message has been heard and removing one or more notifications directed to the intended recipient that indicate that a new voice message has been received.

9. The method of claim 8, wherein the request for the file embedded in the e-mail message is received at a World Wide Web (Web) service, and wherein the Web service is configured to transmit a notification to the telephony service indicating that the request for the file embedded in the message has been received.

10. A computer-readable medium having computer-executable instructions stored thereon which, when executed by a computer, cause the computer to:

receive a voice message;

in response to receiving the voice message, to transmit a message to an intended recipient of the voice message, the message comprising the voice message and an embedded file;

receive a request for the file; and

in response to receiving the request for the file, to mark the voice message as having been heard by the intended recipient.

11. The computer-readable medium of claim 10, wherein the message comprises an electronic mail (e-mail) message.

12. The computer-readable medium of claim 11, wherein the file comprises an image file.

13. The computer-readable medium of claim 12, wherein the e-mail message comprises message content expressed using a markup language.

14. The computer-readable medium of claim 13, wherein marking the voice message as having been heard comprises setting a flag indicating that the voice message has been heard and removing one or more notifications directed to the intended recipient that indicate that a new voice message has been received.

15. The computer-readable medium of claim 14, wherein the request for the file is received from an e-mail client application program.

16. A system for marking a voice message as having been heard by an intended recipient, the system comprising:

a telephony service configured to receive a voice message, to generate an electronic mail (e-mail) message with the voice message attached thereto and having message content expressed using a markup language that includes an embedded image file, and to transmit the e-mail message to an intended recipient through a mail service; and

a World Wide Web (Web) service configured to receive a request for the image file embedded in the message from an e-mail client application program and, in response to receiving the request for the image file, to transmit an indication to the telephony service indicating that the voice message has been heard.

17. The system of claim 16, wherein the telephony service is further configured to receive the indication and, in response thereto, to set a flag indicating that the voice message has been heard and to remove one or more notifications directed to the intended recipient that indicate that a new voice message has been received.

18. The system of claim 17, wherein the request for the file embedded in the message is received from an e-mail client application program.

19. The system of claim 18, wherein the e-mail client application program is executing on a desktop or laptop personal computer.

20. The system of claim 18, wherein the e-mail client application program is executing on a wireless telephone.