CONTEXT AWARE VOICE COMMUNICATION PROXY
First Claim
Patent Images
1. A method of operating a telephone system, comprising the steps of:
- receiving an incoming call to an operator of a machine, the operator having access to a telephonic device;
sensing a circumstance associated with operation of the machine; and
deciding whether to place the call to the telephonic device, the deciding being dependent upon the sensed circumstance.
1 Assignment
0 Petitions
Accused Products
Abstract
A method of operating a telephone system includes receiving an incoming call to an operator of a machine. The operator has access to a telephonic device. A circumstance associated with operation of the machine is sensed. It is decided, dependent upon the sensed circumstance, whether to place the call to the telephonic device.
52 Citations
20 Claims
-
1. A method of operating a telephone system, comprising the steps of:
-
receiving an incoming call to an operator of a machine, the operator having access to a telephonic device; sensing a circumstance associated with operation of the machine; and deciding whether to place the call to the telephonic device, the deciding being dependent upon the sensed circumstance. - View Dependent Claims (2, 3, 4, 5, 6, 7)
-
-
8. A telephone system, comprising:
-
at least one sensor configured to sense a circumstance associated with operation of a machine; and a processor communicatively coupled to the at least one sensor, the processor being configured to receive a call intended for an operator of the machine and to decide whether to; forward the call to the operator; ask the operator how to handle the call;
orrecord a message associated with the incoming call, wherein the deciding is dependent upon the circumstance sensed by the at least one sensor. - View Dependent Claims (9, 10, 11, 12, 13, 14)
-
-
15. A method of operating a telephone system, comprising the steps of:
-
receiving an incoming call from a caller to an operator of a machine, the operator having access to a telephonic device; sensing a circumstance associated with operation of the machine; determining a level of trust associated with the caller; deciding whether to automatically place the call to the telephonic device, the deciding being dependent upon the sensed circumstance; and if the deciding step includes deciding not to automatically place the call to the telephonic device, then, depending upon the level of trust associated with the caller, prompting the caller to at least one of; leave a message for the operator; cause the call to break-in to the operator; and ask a question regarding operation of the machine. - View Dependent Claims (16, 17, 18, 19, 20)
-
Specification