ENTERPRISE WIDE SYSTEM AND METHODS FOR CONFIGURING, DIAGNOSING, AND UPDATING APPLIANCES
First Claim
1. A client-side configuration of an enterprise wide system to provide appliance field support, said client-side configuration comprising:
- a portable field computer capable of accessing a web server of a server-side configuration of said enterprise wide system via a network;
a client software application residing on said portable field computer and including computer-executable instructions providing a uniform user interface which is independent of an appliance type under test and which is common across all appliances of the enterprise wide system; and
an appliance capable of operatively communicating with said portable field computer, wherein said appliance includes a programmable generic service board capable of being programmed for any appliance type of said enterprise wide system.
1 Assignment
0 Petitions
Accused Products
Abstract
A system and methods to provide appliance field support personnel with a tool that, together with proper interface modules, simplifies the execution of diagnostic procedures and provides an easy way to configure, reconfigure, or update electronic boards in the home on a client side of an enterprise wide system. The electronic boards serve as electronic controllers in the appliances and are programmable generic service boards. With such a system, it is possible to update and re-configure electronic boards and interact directly with an electronic controller of an appliance while an appliance is operating. Software, configuration data, and control data are downloaded from a server-side configuration of the enterprise wide system to update the electronic boards.
36 Citations
42 Claims
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1. A client-side configuration of an enterprise wide system to provide appliance field support, said client-side configuration comprising:
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a portable field computer capable of accessing a web server of a server-side configuration of said enterprise wide system via a network; a client software application residing on said portable field computer and including computer-executable instructions providing a uniform user interface which is independent of an appliance type under test and which is common across all appliances of the enterprise wide system; and an appliance capable of operatively communicating with said portable field computer, wherein said appliance includes a programmable generic service board capable of being programmed for any appliance type of said enterprise wide system. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A server-side configuration of an enterprise wide system to provide appliance field support, said server-side configuration comprising:
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a web server, serving as a portal site, capable of being accessed by a portable field computer of a client-side configuration of said enterprise wide system via a first network; a first database server operatively connected to said web server; a second database server operatively connected to said first database server; and a third database server operatively connected to said first database server. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27)
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28. A method to provide appliance field support for an enterprise wide system having a client side and a server side, said method comprising:
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operatively connecting a portable field computer to a generic electronic control board of an appliance on a client side of an enterprise wide system; operatively connecting said portable field computer to a network on said client side of said enterprise wide system; downloading at least one of configuration data and control data from a server, operatively connected to said network on a server side of said enterprise wide system, to said portable field computer; updating said generic electronic control board by electronically transferring at least a portion of said at least one of configuration data and control data from said portable field computer to said generic electronic control board; and commanding said portable field computer to perform a diagnostic procedure on said appliance via said generic electronic control board while said appliance is operating. - View Dependent Claims (29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41)
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42. An enterprise wide system to provide appliance field support for a plurality of appliance types, said enterprise wide system comprising:
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a client-side configuration including a portable field computer having a client software application residing thereon providing a universal user interface which is common across all appliance types of said enterprise wide system, and an appliance capable of operatively communicating with said portable field computer and having a programmable generic service board capable of being programmed for any appliance type of said enterprise wide system; a server-side configuration including a web server, a central system database server operatively connected to said web server, a product software storage (PSS) database server operatively connected to said central system database server, and a technical documentation system (TDS) database server operatively connected to said central system database server; and a network capable of communicatively connecting said portable field computer of said client-side configuration to said web server of said server-side configuration.
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Specification