SYSTEM AND METHOD FOR MONITORING RETAIL STORE PERFORMANCE
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Abstract
A system for monitoring the performance of at least one task associated with operation of a retail store. The system includes at least one monitoring device positioned and adapted to provide images of at least one location within the retail store, with each image showing at least one factor related to performance of the at least one task. A controller is adapted to obtain and store images from the at least one monitoring device. An interface is adapted to enable a user to selectively view stored images and to manually analyze the at least one factor shown in the viewed images to evaluate the performance of the at least one task.
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Citations
41 Claims
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1-20. -20. (canceled)
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21. A method for actively monitoring activities in an enterprise, the method comprising:
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capturing, with a plurality of image capture devices positioned at a first plurality of positions at a first enterprise location, a first plurality of images reflecting activities occurring at the first enterprise location; capturing, with a plurality of image capture devices positioned at a second plurality of positions at a second enterprise location, a second plurality of images reflecting activities occurring at the second enterprise location; associating each of the images with a unique identifier comprising time, position and location data; presenting, at a terminal positioned at a third enterprise location remote from said first and second enterprise locations, a user interface including a first region and a second region, the first region including an array of input areas each associated with at least a time and at least one of the first or second pluralities of positions, the second region including an output area to display an image; receiving user input selecting a location and one of the input areas; and simultaneously displaying i) in the second region, in response to the user input, one or more output images associated with the selected location and the time and the at least one position associated with the selected input area, and ii) in the first region, the array of input areas. - View Dependent Claims (22, 23, 24, 25, 26, 27, 28, 29, 30, 31)
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32. An enterprise monitoring system comprising:
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video monitoring devices located at a plurality of locations within each of a plurality of retail stores in a retail enterprise, at least some of the locations having fields of view covering areas in which retail point of sale activity occurs; a local video management system at a first retail store operatively coupled to the respective video monitoring devices, wherein the local video management system transmits video for storage at predetermined time intervals; a local display device at the first retail store operatively coupled to the local video management system, wherein the local display device selectively displays video based on access credentials for a local user of the local video management system and wherein the display device presents a user interface that simultaneously displays a collection of user selectable input regions associated with a plurality of different times or locations and a video area to display one or more frames of a video associated with a selected input region; and an enterprise video management system remote from and communicatively coupled to the local video management system, wherein the enterprise video management system receives users'"'"' access credentials and selectively displays video from one or more of the plurality of retail stores based on permissions associated with the credentials, wherein the enterprise video management system locally presents a user interface that simultaneously includes a collection of user selectable input regions associated with a plurality of different times or locations and a video area to display one or more frames of a video associated with a selected input region. - View Dependent Claims (33, 34, 35, 36, 37, 38, 39, 40, 41)
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Specification