ANALYSIS LEADING TO AUTOMATIC ACTION
First Claim
Patent Images
1. A computer-readable media encoded with a computer program for a system for automatically correcting an operational problem on a plurality of mobile devices, the system comprising:
- an action coordinator component for coordinating resolution tasks executing on a mobile device with resolution tasks executing on a server;
a mobile device action component for executing resolution tasks for a mobile device; and
a management system action component for executing resolution tasks for a server.
4 Assignments
0 Petitions
Accused Products
Abstract
A system and methods for detecting an operational problem on a mobile device and automatically resolving the problem with a coordinated execution of repair tasks on the mobile device and on the plurality of servers communicatively connected to the mobile device providing for a complex solution to an operational problem. The system can archive a history of corrective actions and their outcome for later analysis and reporting.
-
Citations
22 Claims
-
1. A computer-readable media encoded with a computer program for a system for automatically correcting an operational problem on a plurality of mobile devices, the system comprising:
-
an action coordinator component for coordinating resolution tasks executing on a mobile device with resolution tasks executing on a server; a mobile device action component for executing resolution tasks for a mobile device; and a management system action component for executing resolution tasks for a server. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17)
-
-
18. A method, stored in a memory and executing on a processor in a device, for automatically correcting an operational problem on a plurality of mobile devices, the method comprising:
-
detecting an operational problem on a mobile device; collecting and analyzing data associated with the operational problem for transmission to a server; generating a workflow task list on a server; factoring the workflow task list into a workflow task list for a mobile device and a workflow task list for a server; delivering the factored task lists to the mobile device and the server respectively; coordinating execution of the factored task lists; and distributing a status report based on the outcome of the workflow execution. - View Dependent Claims (19, 20, 22)
-
-
21. An automatic mobile device problem detection and resolution system, the system comprising:
-
means for coordinating resolution tasks executing on a mobile devices with resolution tasks executing on a server; means for executing resolution tasks for a mobile device; and means for executing resolution tasks for a server.
-
Specification