ANALYSIS LEADING TO AUTOMATIC ACTION

• US 20100131792A1
• Filed: 11/24/2008
• Published: 05/27/2010
• Est. Priority Date: 11/24/2008
• Status: Active Grant

• Current Assignee: Symbol Technologies, LLC (Zebra Technologies Corporation)
• Original Assignee: Symbol Technologies, Inc. (Zebra Technologies Corporation)
• Inventors: Herrod, Allan
• Granted Patent: US 8,156,388 B2
• Time in Patent Office: Days
• US Class Current: 714/2
• CPC Class Codes: G06F 11/0742 in a data processing system embedded in a mobile device, e.g. mobile phones, handheld devices
• CPC Class Codes: G06F 11/0748 in a remote unit communicating with a single-box computer node experiencing an error/fault remote testing G06F11/2294
• CPC Class Codes: G06F 11/0793 Remedial or corrective actions recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40
• CPC Class Codes: H04W 24/00 Supervisory, monitoring or testing arrangements

Abstract

A system and methods for detecting an operational problem on a mobile device and automatically resolving the problem with a coordinated execution of repair tasks on the mobile device and on the plurality of servers communicatively connected to the mobile device providing for a complex solution to an operational problem. The system can archive a history of corrective actions and their outcome for later analysis and reporting.

Claims

1. A computer-readable media encoded with a computer program for a system for automatically correcting an operational problem on a plurality of mobile devices, the system comprising:

an action coordinator component for coordinating resolution tasks executing on a mobile device with resolution tasks executing on a server;

a mobile device action component for executing resolution tasks for a mobile device; and

a management system action component for executing resolution tasks for a server.

2. The system of claim 1, the action coordinator component further comprises a workflow generator component for creating the workflow tasks based on a problem report.

3. The system of claim 1, the action coordinator component further comprises a workflow factoring component for factoring the workflow tasks into factored workflow tasks for the mobile device and factored workflow tasks for the server.

4. The system of claim 1, the action coordinator component further comprises a workflow coordination component for coordinating the execution of the mobile device factored workflow tasks with the server factored workflow tasks.

5. The system of claim 4, the workflow coordination component can update the factored workflow task lists based on feedback from previously executed tasks.

6. The system of claim 1, the action coordinator component further comprises a workflow report component for creating and distributing status reports of the outcome of the workflow problem resolution.

7. The system of claim 1, the mobile device action component further comprises a problem detection component for detecting operational problems on the mobile device.

8. The system of claim 1, the mobile device action component further comprises a problem analysis component for collecting data associated with the operational problem and analyzing the data.

9. The system of claim 8, the problem analysis component further comprises archiving the operational problem data for future analysis.

10. The system of claim 1, the operational problem comprises optimizing efficiency of utilization of a mobile device.

11. The system of claim 1, the mobile device action component further comprises a status report component for transmitting the operational problem data and analysis to the server.

12. The system of claim 3, the mobile device action component further comprises a workflow engine component for executing the factored workflow tasks for the mobile device.

13. The system of claim 1, the management system action component further comprises a problem detection component for detecting operational problems on the server or the mobile device.

14. The system of claim 1, the management system action component further comprises a problem analysis component for collecting data associated with the operational problem and analyzing the data.

15. The system of claim 1, the management system action component further comprises a status report component for transmitting the operational problem data and analysis to a plurality of servers.

16. The system of claim 1, the management system action component further comprises a workflow engine component for executing the factored workflow tasks for the server.

17. The system of claim 1, the action coordinator component and the management system component execute on the same server.

18. A method, stored in a memory and executing on a processor in a device, for automatically correcting an operational problem on a plurality of mobile devices, the method comprising:

detecting an operational problem on a mobile device;

collecting and analyzing data associated with the operational problem for transmission to a server;

generating a workflow task list on a server;

factoring the workflow task list into a workflow task list for a mobile device and a workflow task list for a server;

delivering the factored task lists to the mobile device and the server respectively;

coordinating execution of the factored task lists; and

distributing a status report based on the outcome of the workflow execution.

19. The method of claim 18, the mobile device archives the collected data and analysis if communications to the server is unavailable and transmits the collected data and analysis after communications are reestablished.

20. The method of claim 18, the operational problem is detected from the mobile device or from the server.

22. The system of claim 20, further comprising:

means for detecting operational problems on a mobile device;

means for collecting data associated with the operational problem and analyzing the data;

means for creating the workflow tasks based on a problem report;

means for factoring the workflow tasks into factored workflow tasks for a mobile device and factored workflow tasks for a server;

means for coordinating the execution of a mobile device factored workflow tasks with a server factored workflow tasks; and

means for creating and distributing status reports of the outcome of the workflow problem resolution.

21. An automatic mobile device problem detection and resolution system, the system comprising:

means for coordinating resolution tasks executing on a mobile devices with resolution tasks executing on a server;

means for executing resolution tasks for a mobile device; and

means for executing resolution tasks for a server.