CALL IMPACT DETERMINATION TOOL

• US 20100135470A1
• Filed: 12/01/2008
• Published: 06/03/2010
• Est. Priority Date: 12/01/2008
• Status: Abandoned Application

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: BISHOP, David
• Application Number:
  US12/325,473
• Publication Number:
  US 20100135470A1
• Time in Patent Office: Days
• US Class Current: 379/32.10
• CPC Class Codes: H04M 3/22 Arrangements for supervision, monitoring or testing
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A method for monitoring call dispositions for a mass calling application at a voice over internet protocol platform includes receiving calls at the voice over internet protocol platform. The method includes processing each of the calls according to application-specific requirements for each call. The method includes aggregating error information for each of the calls in categories based on call dispositions. The method also includes displaying the aggregated error information categorized based on call dispositions for each of the applications that provide services for the calls for which error information is aggregated.

Claims

1. A method for monitoring call dispositions for a mass calling application at a voice over internet protocol platform, comprising:

receiving calls at the voice over internet protocol platform;

processing each of the calls according to application-specific requirements for each call;

aggregating error information for each of the calls in categories based on call dispositions; and

displaying the aggregated error information categorized based on call dispositions for each of a plurality of applications that provide services for the calls for which error information is aggregated.

2. The method according to claim 1,

wherein a display of the aggregated error information is updated in real-time.

3. The method according to claim 1,

wherein the call dispositions comprise one of:

successful completion, dropped call, failed call and failed transferred call.

4. The method according to claim 1,

wherein the error information for each of the calls is obtained from call logs maintained by each of the plurality of servers at predetermined intervals.

5. The method according to claim 1,

wherein error information for each of the calls is obtained from a call log maintained by a server when the server raises an alarm.

6. The method according to claim 1, further comprising

determining error information for each of the calls based on codes from call log entries corresponding to each of the calls.

7. The method according to claim 1,

wherein a number of calls offered and a percentage success rate of offered calls is displayed for each of the plurality of applications.

8. The method according to claim 4,

wherein parameters for a call log entry stored in the call log comprise call disposition, exit type, destination name and destination number.

9. The method according to claim 1,

wherein display information for the aggregated error information is provided to a device.

10. The method according to 9,

wherein the device comprises a mobile device.

11. The method according to claim 9,

wherein a notification is sent to the device via at least one of:

text message, webpage, email, automated phone call and facsimile.

12. The method according to claim 11,

wherein the notification comprises information associated with the aggregated error information.

13. A system for monitoring call disposition for a mass calling operation at a voice over internet protocol platform, comprising:

at least one server operable to receive calls;

at least one processor operable to process each of the calls according to application-specific requirements for each call;

an aggregator operable to aggregate error information for each of the calls in categories based on call dispositions; and

a second processor operable to display the aggregated error information categorized based on call dispositions for each of a plurality of applications that provide services for the calls for which error information is aggregated.

14. The system according to claim 13,

wherein the plurality of applications are serviced by the voice over internet protocol platform.

15. A tangible computer readable medium storing a computer program, recorded on the computer readable medium, for monitoring call disposition in a mass calling operation at a voice over internet protocol platform, comprising:

a receiving code, recorded on the tangible computer readable medium, executable to receive calls at the voice over internet protocol platform;

a first processing code, recorded on the tangible computer readable medium, executable to process each of the calls according to application-specific requirements for each call;

an aggregating code, recorded on the tangible computer readable medium, executable to aggregate error information for each of the calls in categories based on call dispositions; and

a displaying code, recorded on the tangible computer readable medium, executable to display the aggregated error information categorized based on call dispositions for each of a plurality of applications that provide services for the calls for which error information is aggregated.

16. The tangible computer readable medium according to claim 15,

wherein a number of calls failing due to a predetermined error code is displayed along with call dispositions for the calls.

17. The tangible computer readable medium according to claim 16,

wherein the predetermined error code corresponds to a predetermined error condition.

18. The tangible computer readable medium according to claim 17,

wherein the predetermined error condition comprises at least one of:

a blocked call, an unanswered call, a dropped call, a platform redirector error, a platform application error, a malformed call request, a platform component failure and a caller hanging up.

19. The tangible computer readable medium according to claim 18,

wherein the platform redirector error comprises at least one of:

failure to recognize an incoming dialed number identification service, inability to find an application uniform resource locator and a timeout during an application fetch from a content server.

20. The tangible computer readable medium according to claim 18,

wherein the platform application error comprises at least one of:

inability to fetch audio files due to a provisioning error, inability to fetch audio files due to a network file system resource being unavailable, inability to retrieve an announcement identification associated with a dialed number identification service, and inability to retrieve an application-specific grammar.