METHOD AND SYSTEM FOR PROVIDING ASSISTANCE RESOURCE PROGRESS INFORMATION ALONG A ROUTE
First Claim
1. A method for providing location information of a service provider resource on its way to a user location, comprising:
- receiving a request for assistance message from a user device at a user location, the message including information describing the location of the user device;
processing the request message at a data center associated with the user device to determine a services provider that can provide a type of services corresponding to the request for assistance message;
transmitting the request for assistance message to a data center associated with a provider of services that can provide the type of services requested in the request message;
receiving from the data center associated with the provider of services service resource information related to a service resource assigned by the services provider based on the information describing the location of the user device in response to the transmitted request for assistance message; and
transmitting a location message from the data center associated with the user device to the user device indicating the location of the service resource relative to the device location.
4 Assignments
0 Petitions
Accused Products
Abstract
A user, either in a vehicle with a telematics device, at a home having a computer device, using a handheld wireless device, or other type of communication device, can request services such as to repair a flat tire, unlock a locked door, repair cable television service, etc. using the communication device. The user'"'"'s communication device sends a request message over the communication network to a second server. The second server creates a request for service record and forwards the message to a first server that determines a resource to dispatch to the user'"'"'s location. The first to server sends resource information, including location information, to the user'"'"'s device, and either the device, or a device coupled to the user'"'"'s communication device, displays the current location of the service resource on a map as the resource makes its way toward the user'"'"'s location.
28 Citations
18 Claims
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1. A method for providing location information of a service provider resource on its way to a user location, comprising:
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receiving a request for assistance message from a user device at a user location, the message including information describing the location of the user device; processing the request message at a data center associated with the user device to determine a services provider that can provide a type of services corresponding to the request for assistance message; transmitting the request for assistance message to a data center associated with a provider of services that can provide the type of services requested in the request message; receiving from the data center associated with the provider of services service resource information related to a service resource assigned by the services provider based on the information describing the location of the user device in response to the transmitted request for assistance message; and transmitting a location message from the data center associated with the user device to the user device indicating the location of the service resource relative to the device location. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A method for tracking progress of service personnel along a route, comprising:
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receiving from a user device a request for assistance message at a second data center; creating a request record of the request message at the second data center; transmitting the request for assistance message to a first data center; receiving service resource information related to a service resource assigned in response to the transmitted request for assistance message; updating the request record with a current location of the service resource; and transmitting a location message to the user device indicating the location of the service resource relative to the user device. - View Dependent Claims (8, 9, 10, 11, 12)
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13. A telematics services central server configured to provide location information of a service provider resource on its way to a user location, comprising:
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receiver circuitry configured to receive a request for assistance message from a user device at a user location; a processor coupled to the receiver circuitry configured to determine a services provider that can provide a type of services corresponding to the request for assistance message; transmitter circuitry coupled to the processor configured to transmit to the request for assistance message to a data center associated with a provider of services that can provide the type of services requested in the request message; the receiver circuitry further configured to receive from the data center associated with the provider of services service resource information related to a service resource assigned by the services provider in response to the transmitted request for assistance message; and the transmitter further configured to transmit a location message from the data center associated with the user device to the user device indicating the location of the service resource relative to the device location. - View Dependent Claims (14, 15, 16, 17, 18)
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Specification