SYSTEM AND METHOD OF REMOTE DIAGNOSTICS
First Claim
1. A system of remote diagnostics comprising:
- a guidance device having a guidance device identifier, the guidance device further including a communication module for communicating a service request message, the service request message including the guidance device identifier; and
a diagnostics module able to communicate with the communication module of the guidance device and configured to receive the service request message of the communication module of the guidance device, the diagnostics module maintaining a data store associating the guidance device identifier with a service provider entity;
wherein, the diagnostics module is configured to facilitate communication between the service provider entity and the communication module of the guidance device in response to receipt of the service request message from the communication device of the guidance device and based upon the association of the guidance device identifier with the service provider entity.
1 Assignment
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Accused Products
Abstract
A system of remote diagnostics comprising a guidance device having a guidance device identifier, the guidance device further including a communication module for communicating a service request message, the service request message including the guidance device identifier; and a diagnostics module able to communicate with the communication module of the guidance device and configured to receive the service request message of the communication module of the guidance device, the diagnostics module maintaining a data store associating the guidance device identifier with a service provider entity; wherein, the diagnostics module is configured to facilitate communication between the service provider entity and the communication module of the guidance device in response to receipt of the service request message from the communication device of the guidance device and based upon the association of the guidance device identifier with the service provider entity.
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Citations
14 Claims
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1. A system of remote diagnostics comprising:
- a guidance device having a guidance device identifier, the guidance device further including a communication module for communicating a service request message, the service request message including the guidance device identifier; and
a diagnostics module able to communicate with the communication module of the guidance device and configured to receive the service request message of the communication module of the guidance device, the diagnostics module maintaining a data store associating the guidance device identifier with a service provider entity;
wherein, the diagnostics module is configured to facilitate communication between the service provider entity and the communication module of the guidance device in response to receipt of the service request message from the communication device of the guidance device and based upon the association of the guidance device identifier with the service provider entity. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
- a guidance device having a guidance device identifier, the guidance device further including a communication module for communicating a service request message, the service request message including the guidance device identifier; and
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10. A method of remote diagnostics, the method including the steps of:
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receiving a service request message from a communication module of a guidance device, the service request message including a guidance device identifier and a network address of the communication module of the guidance device;
identifying a service provider entity based on the guidance device identifier;
notifying the service provider entity of the service request message;placing the service provider entity in communication with the communication module of the guidance device utilizing the network address of the communication module of the guidance device; and
facilitating communication of performance data associated with the guidance device from the communications module of the guidance device to the service provider entity, the performance data including location data associated with the guidance device. - View Dependent Claims (11, 12, 13, 14)
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Specification