Method and system for providing teleassistance services based on software agents executing workflows

• US 20100142692A1
• Filed: 12/19/2006
• Published: 06/10/2010
• Est. Priority Date: 12/19/2006
• Status: Abandoned Application

• Current Assignee: Telecom Italia S.p.A.
• Original Assignee: Telecom Italia S.p.A.
• Inventors: Gotta, Danilo, Larini, Giovanna, Enrico Bena, Domenico, Trucco, Tiziana, Ughetti, Marco, Dona, Giovanni
• Application Number:
  US12/448,353
• Publication Number:
  US 20100142692A1
• Time in Patent Office: Days
• US Class Current: 379/201.20
• CPC Class Codes: G16H 40/67 for remote operation

Abstract

A system for performing a teleassistance service, for example, in the medical field, comprising a central system for controlling and managing the service, a local system for performing the service, and a telecommunication network adapted to communicate the central system with the local system, wherein the local system includes at least one sensor adapted to perform measures of at least one biomedical parameter on a user and a terminal adapted to communicate with the sensor for receiving information related to measure results and adapted to transmit said information to the central system through the telecommunications network, and wherein at least one between the terminal and the central system includes a software agent provided with a process engine for executing workflows, said agent being adapted to interact with the sensor when executing workflows.

Claims

1-32. -32. (canceled)

33. A method for performing a teleassistance service, comprising:

executing a measure of at least one biomedical parameter on a service user; and

executing, through a software agent, at least one workflow associated with the service and defining a process interactive with the measure execution.

34. The method according to claim 33, comprising transmitting information related to a result of the measure to a remote system through a telecommunications network.

35. The method according to claim 33, further comprising providing the user with a feedback based on a result of the measure.

36. The method according to claim 35, wherein the software agent is in a terminal.

37. The method according to claim 35, wherein the software agent is in a remote system.

38. The method according to claim 33, comprising the preliminary steps of defining the workflow in order to implement a service logic, and of storing the workflow in a database.

39. The method according to claim 36, comprising receiving a service request by a user, and executing, in reply to the service request, a service activation workflow in a software agent, and wherein executing an activation workflow comprises selecting the workflow associated with the service among a plurality of available workflows, depending on information contained in the service request.

40. The method according to claim 39, wherein executing the activation workflow comprises transmitting the selected workflow to the terminals.

41. The method according to claim 39, wherein executing the activation workflow comprises configuring the terminal to adapt the terminal for executing selected workflow.

42. The method according to claim 41, wherein the software agent is in the terminal and configuring the terminal comprises activating the software agent in the terminal and activating a connection between the terminal and a sensor.

43. The method according to claim 33, further comprising the step of executing a measure of at least one environment parameter related to an environment in which the user is located, and defined by the workflow being interactive also with the execution of the measure of the at least one environment parameter.

44. The method according to claim 33, further comprising the step of executing a user location measure, and defined by the workflow being interactive also with the execution of the location measure.

45. A system for performing a teleassistance service, comprising:

a central system capable of controlling and managing the service;

a local system capable of executing the service; and

a telecommunications network capable of being adapted to communicate the central system with the local system,

wherein the local system comprises at least one sensor capable of being adapted to perform measures of at least one biomedical parameter on a user and a terminal capable of being adapted to communicate with the sensor to receive information related to the measures;

and wherein at least one of the terminal and the central system comprises a software agent provided with a process engine capable of executing workflows, said agent capable of being adapted to interact with the sensor with executing workflows.

46. The system according to claim 45, wherein the terminal is capable of being adapted to transmit said information to the central system through the telecommunications network.

47. The system according to claim 45, wherein the terminal comprises said agent and a graphic interface through which the user can interact with the workflows.

48. The system according to claim 45, wherein the terminal comprises a device gateway for communicating with the sensor.

49. The system according to claim 45, wherein the terminal and the sensor are capable of being adapted to mutually communicate through a wireless connection.

50. The system according to claim 45, wherein the central system comprises a graphic representation system capable of creating workflows.

51. The system according to claim 45, wherein the central system comprises a data storage system for storing workflows and results of said measures.

52. The system according to claim 45, wherein the central system comprises a plurality of workflow executing agents, each agent comprising a process engine for executing workflows.

53. The system according to claim 45, wherein the central system comprises a plurality of adapters capable of interfacing a plurality of workflow executing agents with the telecommunications network, depending on transmission protocol.

54. The system according to claim 45, wherein the central system comprises a workflow deploying agent.

55. The system according to claim 45, wherein the local system comprises at least one environment sensor capable of being adapted to measure an environment parameter, said agent capable of being adapted to interact with the environment sensor when executing workflows.

56. The system according to claim 45, comprising at least one further terminal capable of being adapted to communicate with said terminal through the central system and the telecommunications network.

57. The system according to claim 45, wherein the sensor is integrated in the terminal.