Automated claims processing system

• US 20100145734A1
• Filed: 11/24/2008
• Published: 06/10/2010
• Est. Priority Date: 11/28/2007
• Status: Active Application

• Current Assignee: Assurant Incorporated
• Original Assignee: Assurant Incorporated
• Inventors: Manduley, Maria C., Becerra, Manuel
• Application Number:
  US12/313,740
• Publication Number:
  US 20100145734A1
• Time in Patent Office: Days
• US Class Current: 705/4
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

A computer system-based automated loss verification system for evaluating the validity of claims filed under an insurance policy or debt protection contract is provided by this invention. Instead of requiring the claimant to contact the insurance company or lender to file the claim and provide exhaustive documentary proof of the validity of the claimed loss, the system pre-scores the relative risk of the claim using a risk assessment tool based upon predictive modeling and a number of potential risk factors. The associated automated loss verification tool uses this risk score and other information connected with the claim to assign a relative confidence level of proof of valid loss that must be satisfied before the claim can be approved through the adjudication process, and assigns a third-party supplied source or combination of sources of proof that can be automatically accessed by the system to validate the claim.

Claims

1. An automated system having a database of information for processing a claim under a beneficial coverage contract issued by an insurance company or financial institution, such system comprising:

(a) identification of the beneficial coverage contract and facts characterizing a claimed loss event under the beneficial coverage contract;

(b)

means for assigning a risk assessment score via a statistical model or set of business rules by the insurance company or financial institution to the claim under the beneficial coverage contract for characterizing the risk that the claim is fraudulent or erroneous using statistical modeling techniques;

(c) means for associating with the risk assessment score for the claim a total confidence level (“

TCL”

) value required by the insurance company or financial institution for verifying the claimed loss event;

(d) means for pre-selecting a plurality of corroborating data sources with each one characterized by a confidence level value chosen or statistically modeled by the insurance company or financial institution for such data source'"'"'s ability to verify the claimed loss event;

(e) means for automatically consulting one of the corroborating data sources to determine whether its informational content matches information provided by the claimant for the claimed loss event, and only in the event of a positive match, the pre-assigned confidence level value of the corroborating data source being added to an accumulated verification value (“

AVV”

) score for the claim;

(f) means for determining a remaining verification value (“

RVV”

) required to verify the claimed loss event by subtracting the AVV score from the TCL value (i.e., RVV=TCL−

AVV);

(g) iterative repetition of steps (e) and (f) with successive corroborating data sources if the RVV value is less than the TCL value;

(h) in the event that the AVV score for the claims equals at least the required TCL value, treating the claim as verified for adjudication in accordance with the rules of the beneficial coverage contract for ultimate disposition; and

(i) treating the claim as unverified if the accumulated AVV value does not equal or exceed the required TCL value with no other corroborating data source available having a sufficient pre-assigned confidence level value that would bridge the difference between the AVV value and required TCL value if it was consulted by the system.

2. The automated claim processing system of claim 1 further comprising means for verifying that the claimant is entitled to claim a benefit under the beneficial coverage contract before the iterative utilization of steps (e) and (f) with corroborating data sources.

3. The automated claim processing system of claim 1 further comprising means for verifying that the claimant is entitled to claim a benefit under the beneficial coverage contract after at least the first iterative use of steps (e) and (f) with corroborating data sources.

4. The automated claim processing system of claim 1, wherein the ultimate disposition of the claim comprises payment of the claim to the claimant in accordance with the rules of the beneficial coverage contract pursuant to the verified claimed loss event.

5. The automated claim processing system of claim 1, wherein the ultimate disposition of the claim comprises a request for customer-provided loss verification of the claimed loss event pursuant to an unverified claimed loss event following application of the automated verification processing using the corroborating data sources to the claim.

6. The automated claim processing system of claim 1 further comprising in the event that at least one additional corroborating data source becomes available for automatic consultation by the system during the processing of the claim:

(j) means for calculating the maximum verification value (“

MVV”

) for all of the corroborating data sources available at any time during the processing of the claim;

(k) means for calculating the present verification value (“

PVV”

) as the aggregate confidence point values for the particular corroborating data sources available during the present iteration of steps (e) and (f);

(l) means for calculating the running present verification value (“

RPVV”

) as sum of the prior RPVV value and the PVV value for the available corroborating data sources during the present iteration of steps (f) and (g) (i.e., RPVV=RPVV+PVV);

(m) only proceeding with the iteration of steps (f) and (g) if PVV>

0; and

(n) only proceeding with the iteration of steps (f) and (g) for the available corroborating data sources if RVV>

MVV−

RPVV.

7. The automated claim processing system of claim 1, wherein the beneficial coverage contract comprises an insurance policy.

8. The automated claim processing system of claim 5, wherein the insurance policy is selected from the group of short-term or long-term disability insurance, health insurance, critical illness insurance, dental insurance, term life insurance, whole life insurance, universal or variable life insurance, annuities, fire insurance, homeowner'"'"'s insurance, tornado or hurricane insurance, flood insurance, automobile insurance, marine insurance, and other forms of property and casualty insurance.

9. The automated claim processing system of claim 1, wherein the beneficial coverage contract comprises a debt protection contract.

10. The automated claim processing system of claim 1 further comprising a rule set for automatically choosing the corroborating data source to be matched against the claimed loss event information based upon its suitability for verifying the loss event in a cost-effective manner.

11. The automated claim processing system of claim 8, wherein the suitability of the corroborating data sources comprises its access cost.

12. The automated claim processing system of claim 8, wherein the suitability of the corroborating data sources comprises its hit rate.

13. The automated claim processing system of claim 8, wherein the suitability of the corroborating data sources comprises the comparison of the confidence level value of the corroborating data source with the RVV value for the claim.

14. The automated claim processing system of claim 1, wherein the corroborating data source is an internal database maintained by the insurance company, financial institution, or system operator.

15. The automated claim processing system of claim 1, wherein the corroborating data source is an external database sourced from a third party.

16. An automated system having a database of information for processing a claim under a beneficial coverage contract issued by an insurance company or financial institution, such system comprising:

(a) identification of the beneficial coverage contract and facts characterizing a claimed loss event under the beneficial coverage contract;

(b) means for assigning a single score combining the relative risk assessment of the claimant, the claimed loss event, and one or more pre-selected corroborating data sources using statistical modeling techniques representing a confidence level that the claim is not fraudulent or erroneous;

(c) means for automatically consulting the one or more corroborating data sources to determine whether its informational content matches information provided by the claimant for the claimed loss event;

(d) only in the event of a positive match, treating the claim as verified for adjudication in accordance with the rules of the beneficial coverage contract for ultimate disposition; and

(e) treating the claim as unverified if there is not a positive match.