Automated Check-in for Reserved Service

• US 20100153144A1
• Filed: 12/09/2009
• Published: 06/17/2010
• Est. Priority Date: 12/09/2008
• Status: Active Application

• Current Assignee: United Airlines, Inc. (United Airlines Holdings, Inc.)
• Original Assignee: Continental Airlines Incorporated (United Airlines Holdings, Inc.)
• Inventors: Miller, Jared, Gorman, Michael Dennis
• Application Number:
  US12/634,459
• Publication Number:
  US 20100153144A1
• Time in Patent Office: Days
• US Class Current: 705/6
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 10/025 Coordination of plural reservations, e.g. plural trip segments, transportation combined with accommodation

Abstract

Automated check-in systems for air travel and similar services are described herein. A customer indicates a preference for automatic check-in at some point prior to when check-in is permitted. At the first time that check-in is permitted, the automatic check-in data for customers indicating a preference for automatic check-in is processed. The automatic check-in may be prioritized according to various rules.

Claims

1. An automated passenger check-in method, comprising:

storing a travel reservation for a passenger in memory associated with a computer, the travel reservation including at least one leg with a departure time, wherein check-in by the passenger for the at least one leg is restricted at least until a check-in time prior to the departure time;

storing check-in information for the passenger in the memory, the check-in information including an automatic check-in indication for the at least one leg;

monitoring with the computer for the check-in time;

automatically checking-in the passenger for the at least one leg with the computer using the stored check-in information in response to the monitored check-in time; and

generating a boarding pass for the at least one leg with the computer.

2. The method of claim 1, wherein automatically checking-in the passenger comprises sorting the stored check-in information for the passenger with other check-in information stored for other passengers based on one or more priority rules.

3. The method of claim 2, wherein one or more of the other passengers have automatic check-in indications.

4. The method of claim 2, wherein the one or more priority rules include one or more of:

a date when the travel reservation was initially made, a date when the travel reservation was purchased, a class of fare for the travel reservation, a frequent travel status of the passenger, an indication of priority for the travel reservation, an indication of priority for the at least one leg, or an indication of priority for the passenger.

5. The method of claim 1, further comprising initially obtaining the automatic check-in indication for the at least one leg.

6. The method of claim 5, wherein initially obtaining the automatic check-in indication comprises obtaining a delivery selection for the boarding pass and storing the delivery selection in the memory.

7. The method of claim 6, wherein the delivery selection comprises one or more of:

manual delivery, passenger pick-up, e-mail, fax, or electronic download.

8. The method of claim 6, wherein generating the boarding pass comprising issuing the boarding pass based on the stored delivery selection.

9. The method of claim 5, wherein initially obtaining the automatic check-in indication comprises querying the passenger to select automatic check-in.

10. The method of claim 9, wherein the automatic check-in indication is obtained when the travel reservation is created.

11. The method of claim 9, wherein the automatic check-in indication is obtained when the passenger checks-in for another leg of the travel reservation.

12. The method of claim 5, wherein initially obtaining the automatic check-in indication comprises querying a profile for the passenger stored in the memory associated with the computer, the profile indicative of a preference for automatic check-in.

13. The method of claim 5, wherein initially obtaining the automatic check-in indication comprises determining ineligibility for automatic check-in based on one or more exclusions.

14. The method of claim 13, wherein the one or more exclusions include one or more of:

the passenger requiring documentation, the passenger being an unaccompanied minor, the passenger having a reserved seat on an exit row, a departure for the leg being within a short time frame, an indication of ineligibility for the travel reservation, an indication of ineligibility for the leg, or an indication of ineligibility for the passenger.

15. The method of claim 1, further comprising monitoring for a change in the departure time for the at least one leg and modifying the check-in time based on the changed departure time.

16. The method of claim 1, wherein the check-in time is 24 hours or sooner before the departure time for the at least on leg.

17. A program storage device having program instructions stored thereon for causing a programmable control device to perform an automated passenger travel check-in method according to claim 1.

18. An automated service method, comprising:

obtaining with a computer first reservations for first users, the first reservations including a service having a service time and having limited availability, the service not being selectable when the first reservations are obtained;

obtaining with the computer second reservations for second users, the second reservations including the service, the service not being selectable when the second reservations are obtained;

obtaining with the computer automatic indications for the first users and not for the second user, the automatic indications indicating automatic selection of the service for the first users;

storing the first and second reservations and the automatic indications in memory associated with the computer;

monitoring with the computer for a time prior to the service time when the service becomes selectable;

automatically sorting the first reservations with the computer in response to the monitored time, the automatic sorting being based on at least one priority rule; and

confirming the first reservations with the computer based on the automatic sorting;

handling the second reservations separately with the computer as long as the limited availability of the service permits; and

confirming with the computer the second reservations that meet the limited availability.

19. An automated passenger flight check-in method, comprising:

storing a flight reservation for a passenger in memory associated with a computer, the flight reservation having a first leg with a first departure and having a second leg with a second departure;

obtaining check-in information for the passenger with the computer prior to the first departure;

obtaining an automatic check-in indication with the computer prior to the first departure;

storing the check-in information and the automatic check-in indication in the memory;

checking-in the passenger for the first leg with the computer at a first time before the first departure using the stored check-in information;

generating a first boarding pass for the first leg with the computer;

automatically checking-in the passenger for the second leg with the computer at a second time, the automatic check-in being based on the automatic check-in indication and using the stored check-in information, the second time being prior to the second departure for the second leg; and

generating a second boarding pass for the second leg with the computer.

20. A computer system for facilitating automatic check-in of passengers, the computer system comprising:

memory having at least one database storing travel reservations and check-in information for passengers, each of the travel reservations including at least one leg with a departure time, the check-in information for each of the passengers including an automatic check-in indication for the at least one leg; and

one or more computers operatively coupled to the memory and operative to;

monitor for points-in-time prior to the departure times when check-in for the at least one leg is available,

automatically check-in the passengers at the monitored point-in-times based on the stored check-in information and the automatic check-in indications, and

generate boarding passes for the at least one legs based on the automatic check-ins.

21. The computer system of claim 20, further comprising one or more network interfaces communicatively coupling the one or more computers to one or more networks, the one or more computers receiving the check-in information via the one or more network interfaces and storing the check-in information in the memory.

22. The computer system of claim 21, wherein the one or more network interfaces receive the check-in information from one or more remote clients.

23. The computer system of claim 21, wherein the one or more networks are selected from the group consisting of a telephone network, the Internet, or an intranet.

24. The computer system of claim 21, further comprising one or more terminals communicatively coupled to the one or more computers via one or more networks, the one or more terminals obtaining the check-in information for travel reservations and querying the passengers to indicate automatic check-in, the one or more terminals communicating the check-in information and the indication to the one or more computers for storage in the memory.

25. The computer system of claim 24, wherein the one or more terminals comprises a ticket counter terminal or an automated kiosk.