SYSTEMS AND METHODS FOR PROVIDING INFORMATION SERVICES

• US 20100153181A1
• Filed: 04/28/2009
• Published: 06/17/2010
• Est. Priority Date: 12/11/2008
• Status: Abandoned Application

• Current Assignee: Georgia Tech Research Corporation (University System of Georgia)
• Original Assignee: Georgia Tech Research Corporation (University System of Georgia)
• Inventors: Altunbasak, Yucel, Fekri, Faramarz
• Application Number:
  US12/431,535
• Publication Number:
  US 20100153181A1
• Time in Patent Office: Days
• US Class Current: 705/10
• CPC Class Codes: G06Q 10/0639 Performance analysis of employees; Performance analysis of enterprise or organisation operations
• CPC Class Codes: G06Q 20/102 Bill distribution or payments
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0282 Rating or review of business operators or products
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 50/188 Electronic negotiation

Abstract

Systems and methods for providing information services are disclosed. A method for providing an information service can comprise providing a pool of providers, and receiving a request from a requester for an information service from at least one of the providers. One or more of the providers can be identified as a provider subset available to deliver the information service to the requestor. The identified provider subset can be presented to the requester, along with a reputation index for each provider in the provider subset. A selection of a first provider belonging to the provider subset can be received from the requestor. The information service can be performed by transmitting data from the provider to the requester in real-time.

Claims

1. A computer program product embodied in a computer-readable medium, the computer program product comprising an algorithm adapted to effectuate a method for providing an information service, the method comprising:

providing a pool of providers;

receiving a request from a requester for an information service;

identifying one or more of the providers as a provider subset available to perform the information service of the request;

presenting the requester with the provider subset;

presenting the requester with a reputation index for each of the providers in the provider subset;

receiving from the requester a selection of a first provider belonging to the provider subset; and

delivering the information service to the requester by transmitting data from the first provider to the requester in real-time.

2. The method of claim 1, the provider subset comprising one or more providers of pre-recorded information services.

3. The method of claim 1, the provider subset comprising one or more providers available for live provision of the information service.

4. The method of claim 1, further comprising receiving text-based feedback from the requester after completion of the information service.

5. The method of claim 1, further comprising:

receiving from the requester a rating of the first provider after completion of the information service; and

updating the reputation index of the first provider based on the rating received from the requestor.

6. The method of claim 5, wherein a value of the first provider'"'"'s updated reputation index depends at least partially on a reliability index of the requestor.

7. The computer program product of claim 1, wherein identifying one or more of the providers as a provider subset comprises analyzing the request against one or more multimedia files associated with the pool of providers.

8. The method of claim 1, further comprising presenting the requester with a user interface for receiving the request, the user interface configured to present the provider subset to the requester and display the data transmitted from the provider to the requestor.

9. The method of claim 1, further comprising identifying the requester as a provider in a second provider subset for a second information service initiated by another requestor.

10. A system for providing information services, the system comprising:

a first computing device associated with a requester;

a server in communication with the first computing device, the server configured to receive a request for an information service from the requester, respond to the information service request by presenting the requester with a set a of potential providers, present the requester with a reputation index for each of the potential providers, and receive from the requester a selection of a provider belonging to the set of potential providers; and

a second computing device associated with the selected provider, the second computing device being in communication with the server and configured to perform the information service by transmitting data to the first computing device in real-time.

11. The system of claim 10, the request from the requester specifying a communication medium for the information service.

12. The system of claim 10, the request from the requester specifying a geographic area.

13. The system of claim 10, the server being distributed across two or more computing devices.

14. The system of claim 10, the second computing device further configured to transmit data to a plurality of other computing devices in real-time.

15. A computer program product embodied in a computer-readable medium, the computer program product comprising an algorithm adapted to effectuate a method for providing a free marketplace for information services, the method comprising:

providing a plurality of providers;

receiving from the plurality of providers a plurality of offers to sell a first information service, each of the plurality of offers being associated with a reputation index of a corresponding provider and a price set by the corresponding provider;

displaying the plurality of offers to a requesting user;

receiving from the requesting user a selection of a first provider of the plurality of providers;

transmitting data between the first provider and the requesting user, wherein the transmitted data is the first information service; and

transferring a payment to the first provider for the transmitted data, the payment being equal to the price set by the first provider for the first information service.

16. The computer program product of claim 15, further comprising filtering the plurality of providers based on a price range indicated by the requesting user.

17. The computer program product of claim 15, further comprising presenting to the requesting user a pricing statistic summarizing the prices associated with the offers to sell the first information service.

18. The computer program product of claim 17, further comprising dynamically updating the pricing statistic based on one or more selection criteria received from the requesting user.

19. The computer program product of claim 15, further comprising storing in a database the data transmitted between the first provider and the requesting user.

20. The computer program product of claim 19, further comprising receiving a price from the first provider for provision of the stored data as a second information service.