SYSTEM AND METHOD FOR A VISUAL VOICEMAIL INTERFACE

• US 20100158211A1
• Filed: 12/19/2008
• Published: 06/24/2010
• Est. Priority Date: 12/19/2008
• Status: Active Grant

• Current Assignee: CenturyLink Intellectual Property LLC (Lumen Technologies, Inc.)
• Original Assignee: Embarq Holdings Company LLC (Lumen Technologies, Inc.)
• Inventors: CHATTERJEE, KOUSHIK, Livesay, Amanda, Hawkins, Johnny
• Granted Patent: US 8,290,126 B2
• Time in Patent Office: Days
• US Class Current: 379/88.120
• CPC Class Codes: H04M 1/575 Means for retrieving and displaying personal data about calling party
• CPC Class Codes: H04M 2203/253 where a visual mode is used instead of a voice mode
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

A system and method for receiving information for voicemail. A call is received from a caller. A voicemail message from the caller is recorded. A caller identifier is received from the caller in response to recording the voicemail message. The caller identifier is associated with one or more profiles. The voicemail message is filed utilizing the associated profile in response to receiving the caller identifier.

Claims

1. A computer implemented method for receiving information for voicemail, the computer implemented method comprising:

receiving a call from a caller;

recording a voicemail message from the caller;

receiving a caller identifier from the caller in response to recording the voicemail message, wherein the caller identifier is associated with one or more profiles; and

filing the voicemail message utilizing the associated profile in response to receiving the caller identifier.

2. The computer implemented method of claim 1, further comprising:

determining whether the caller is associated with a profile;

prompting a user to enter information associated with a new profile in response to determining the caller does not have a profile; and

associating the information with the new profile.

3. The computer implemented method of claim 2, wherein the determining, prompting, and associating is performed in response to receiving the caller identifier.

4. The computer implemented method of claim 1, wherein receiving a caller identifier further comprises:

utilizing voice recognition to determine the caller identifier from the voicemail message.

5. The computer implemented method of claim 1, wherein the caller identifier includes a name spoken by the caller.

6. The computer implemented method of claim 4, further comprising:

prompting the user to speak a reference for determining the caller identifier.

7. The computer implemented method of claim 2, wherein the caller identifier is one or more selected items from the information.

8. The computer implemented method of claim 1, wherein the receiving further comprises:

intercepting the call intended for a user by a voicemail system;

identifying the caller profile associated with the caller regardless of the a phone or line utilized by the caller.

9. The computer implemented method of claim 2, wherein the caller identifier and the information is received as alpha numeric input through a telephonic device.

10. The computer implemented method of claim 1, wherein the voicemail message is a visual voicemail message, wherein the visual voicemail message is managed utilizing the associated profile.

11. The computer implemented method of claim 1, wherein the voicemail message, the caller identifier, and the information is received by an interactive voice response system and converted to text by a voice-to-text converter.

12. A voicemail system comprising:

a user interface operable to receive a voicemail message from a caller and a caller identifier; and

interface logic in communication with the user interface, wherein the interface logic generates a profile including information about the caller in response to determining the caller is not associated with a pre-existing profile.

13. The system of claim 12, further comprising:

a voice-to-text application in communication with the interface logic, the voice-to-text application being operable to generate the voicemail message, caller identifier, and the information in a text format associated with the preexisting profile; and

an application interface in communication with the interface logic, the application interface operable to retrieve additional information about the caller, wherein the additional information is inserted into the pre-existing profile.

14. The system of claim 12, wherein the user interface allows a user to manage a plurality of voicemail messages based on the one or more profiles, wherein the user interface includes an interactive voice response system to receive the caller identifier and information for the pre-existing profile.

15. The system of claim 12, wherein the interface logic is operable to determine the preexisting profile associated with the caller identifier by retrieving the caller identifier utilizing a voice recognition application within the interface logic.

16. A voicemail system comprising:

a processor for executing a set of instructions;

a memory in communication with the processor, the memory operable to store the set of instructions, wherein the set of instructions are executed to;

receive a call from a caller;

record a visual voicemail message;

determine a caller identifier in response to recording the voicemail message, wherein the caller identifier is associated with one or more profiles;

generate a new profile in response to determining the caller identifier is not associated with the one or more profiles, wherein the new profile includes information about the caller; and

display the visual voicemail message to a user utilizing the associated one or more profiles.

17. The voicemail system according to claim 16, wherein the set of instructions is further executed to:

manage a plurality of voicemail messages based on the one or more profiles;

determine the caller identifier utilizing voice recognition of the visual voicemail message.

18. The voicemail system according to claim 16, wherein the set of instructions is further executed to:

retrieve additional information about the caller from a plurality of other applications utilized by the user.

19. The voicemail system according to claim 16, wherein the set of instructions is further executed to:

convert the visual voicemail message, the caller identifier, and the information to text associated with the one or more profiles.

20. The voicemail system according to claim 16, wherein the caller identifier is associated with the one or more profiles utilizing voice recognition.