Sysetms and Methods for Intelligent Call Transcription
First Claim
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1. A method of intelligent transcription, comprising:
- recording a telephonic communication comprising speech on a recording medium with a recording device;
detecting a key word within the telephonic communication;
transcribing the telephonic communication to generate a transcript; and
responsive to detecting the key word, automatically inserting additional information into the transcript.
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Abstract
Intelligent call transcript systems and methods are disclosed. An intelligent call transcript system can create a transcript of a telephonic communication and supplement the transcript with additional information automatically or upon request. Additional information may be added when key words are detected, such as adding acronym expansion when an acronym is detected or adding identifying information to an important task when mention of the task is detected. Portions of the transcript may also be sent as messages, text-based or audio, upon detection of key words or at the instruction of a user or device.
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Citations
20 Claims
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1. A method of intelligent transcription, comprising:
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recording a telephonic communication comprising speech on a recording medium with a recording device; detecting a key word within the telephonic communication; transcribing the telephonic communication to generate a transcript; and responsive to detecting the key word, automatically inserting additional information into the transcript. - View Dependent Claims (2, 3, 4, 5, 6, 7, 13, 14)
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8. A system for intelligent transcription, comprising:
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a transcription component configured receive a telephonic communication comprising speech and transcribe the telephonic communication to generate a transcript; and a detection component configured to detect a specific occurrence within the telephonic communication; the detection component further configured to automatically supplement the transcript with additional information responsive to detecting the specific occurrence. - View Dependent Claims (9, 10, 11, 12)
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15. A mobile communications device, comprising:
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a transcription component configured to detect a telephonic communication comprising speech and transcribe the telephonic communication to generate a transcript; and a detection component configured to detect activation of a control and alter the transcript responsive to the activation of the control. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification