System and Method for Extending Services

• US 20100158228A1
• Filed: 12/18/2008
• Published: 06/24/2010
• Est. Priority Date: 12/18/2008
• Status: Abandoned Application

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Mohler, David, Weber, Greg
• Application Number:
  US12/337,904
• Publication Number:
  US 20100158228A1
• Time in Patent Office: Days
• US Class Current: 379/198
• CPC Class Codes: H04M 2203/1083 for hotels
• CPC Class Codes: H04M 3/42314 in private branch exchanges

Abstract

The system and method associate a room telephone number with a guest telephone number. A predetermined time period is associated with the guest telephone number. Once a call is received from a telephone number, the system verifies that the calling telephone number matches the guest telephone number and that the call is within the predetermined time period. If there is a match between the calling telephone number and the guest telephone number and the call is within the predetermined time period, the call is enabled so that the guest can connect to one or more services.

Claims

1. A system for controlling access to services comprising:

a. a controller configured to associate a room telephone number with a guest telephone number, receive a call from a calling telephone number, and enable the call to connect to one or more services as if the calling telephone number were the room telephone number, responsive to the calling telephone number matching the guest telephone number and the call being within a predetermined time period; and

b. a property management system configured to associate the predetermined time period with the guest telephone number, verify that the guest telephone number matches the calling telephone number, and verify that the call is within the predetermined time period.

2. The system of claim 1, further comprising an IVR system configured to verify a PIN number.

3. The system of claim 1, wherein the controller is configured to associate one or more additional room telephone numbers with the guest telephone number.

4. The system of claim 1, wherein the controller is configured to associate one or more additional guest telephone numbers with the room telephone number.

5. The system of claim 4, wherein the property management system is configured to associate a second predetermined time period with at least one of the one or more additional guest telephone numbers.

6. The system of claim 4, further comprising an access system configured to provide the guest telephone number and/or the one or more additional guest telephone numbers with different levels of access to the one or more services.

7. The system of claim 6, wherein the access system is an item selected from the group comprising:

an IVR system, a web server, and a computer executing a software application.

8. The system of claim 6, wherein the different levels of access are an item selected from the group comprising:

full service, partial service, and no service.

9. The system of claim 8, wherein the different levels of access are provided based on an item selected from the group comprising:

an age, a drivers license, a boaters license, a certification, and a spending limit.

10. The system of claim 1, wherein the guest telephone number is an item selected from the group comprising:

a numeric number, an alpha-numeric number, and a URL.

11. The system of claim 1, wherein the guest telephone number is associated with a device selected from the group comprising:

a cellular telephone, a PDA, an analog telephone, a personal computer, and a digital device.

12. The system of claim 1, wherein the one or more services are an item selected from the group comprising:

a telephone service, an operator service, a restaurant service, a laundry service, a valet service, a maid service, a limo service, a front desk service, a concierge service, and a bar service.

13. The system of claim 1, wherein the controller is configured to enable the call to connect to the one or more services by at least one item selected from the group comprising:

automatically calling the one or more services, directing the call to an IVR system, directing the call to a device, providing a dial tone, enabling a guest to dial a telephone number, and enabling a guest to dial digits.

14. The system of claim 1, wherein the predetermined time period can be changed dynamically.

15. The system of claim 1, wherein access to the service can be upgraded dynamically.

16. A computer-implemented method for controlling access to services comprising:

a. associating a room telephone number with a guest telephone number;

b. associating a predetermined time period with the guest telephone number;

c. receiving a call from a calling telephone number;

d. verifying that the guest telephone number matches the calling telephone number;

e. verifying that the call is within the predetermined time period; and

f. responsive to verifying that the guest telephone number matches the calling telephone number and the call is within the predetermined time period, enabling the call to connect to one or more services as if the calling telephone number were the room telephone number.

17. The method of claim 16, further comprising the step of:

verifying a PIN number.

18. The method of claim 16, wherein associating the room telephone number with the guest telephone number further comprises the step of:

associating one or more additional room telephone numbers with the guest telephone number.

19. The method of claim 16, wherein associating the room telephone number with the guest telephone number further comprises the step of:

associating one or more additional guest telephone numbers with the room telephone number.

20. The method of claim 19, wherein the step of associating one or more additional guest telephone numbers further comprises the step of:

associating a second predetermined time period with at least one of the one or more additional guest telephone numbers.

21. The method of claim 19, further comprising the step of:

providing the guest telephone number and/or the one or more additional guest telephone numbers with different levels of access to the one or more services.

22. The method of claim 21, wherein different levels of access are provided by an item selected from the group comprising:

an IVR system, a web server, and computer executing a software application.

23. The method of claim 21, wherein the level of access is an item selected from the group comprising:

full service, partial service, and no service.

24. The method of claim 23, wherein the different levels of access are provided based on an item selected from the group comprising:

an age, a drivers license, a boaters license, a certification, and a spending limit.

25. The method of claim 16, wherein the guest telephone number is an item selected from the group comprising:

a numeric number, an alpha-numeric number, and a URL.

26. The method of claim 16, wherein the guest telephone number is associated with a device selected from the group comprising:

a cellular telephone, a PDA, an analog telephone, a personal computer, and a digital device.

27. The method of claim 16, wherein the one or more services are an item selected from the group comprising:

a telephone service, an operator service, a restaurant service, a laundry service a valet service, a maid service, a limo service, a front desk service, a concierge service, and a bar service.

28. The method of claim 16, wherein enabling the call to connect to the one or more services is accomplished by at least one item selected from the group comprising:

automatically calling the one or more services, directing the call to an IVR system, directing the call to a device, providing a dial tone, enabling a guest to dial a telephone number, and enabling a guest to dial digits.

29. The method of claim 16, wherein the predetermined time period can be changed dynamically.

30. The method of claim 16, wherein access to the service can be upgraded dynamically.

31. An apparatus for performing the method of one of claims 16-30.

36. The method of claim 29 further comprising:

h. associating a PIN with the guest telephone number;

i. receiving a PIN from a party making the call; and

j. determining whether the received PIN matches the associated PIN;

wherein enabling comprises;

k. responsive to the at least one guest telephone number matching the calling telephone number and the call being within the at least one predetermined time period and the received PIN matching the associated PIN, enabling the call to connect to one or more of the available service.

32. An apparatus for controlling access to services comprising:

a. means for associating a room telephone number with a guest telephone number;

b. means for associating a predetermined time period with the guest telephone number;

c. means for receiving a call from a calling telephone number;

d. means for verifying that the guest telephone number matches the calling telephone number;

e. means for verifying that the call is within the predetermined time period; and

a. means responsive to verifying that the guest telephone number matches the calling telephone number and that the call is within the predetermined time period, for enabling the call to connect to one or more services as if the guest telephone number were the room telephone number.

33. A system for controlling access to services comprising:

a. a controller configured to associate a room telephone number with a guest telephone number, receive a call from a calling telephone number, and enable the call to connect to one or more services as if the guest telephone number were the room telephone number, responsive to a verification that the guest telephone number matches the calling telephone number and that the call is within a predetermined time period;

b. a property management system configured to associate the predetermined time period with the guest telephone number, verify that the guest telephone number matches the calling telephone number, and verify that the call is within the predetermined time period; and

c. an IVR system configured to receive the call from the guest telephone number, verify a PIN number, provide a menu of services based on a level of access to the services that are associated with guest telephone number, and route the call to a service telephone based on selection of one of the services from the menu of services.

34. A computer-implemented method for controlling access to services comprising:

a. associating a room telephone number with a guest telephone number;

b. associating a predetermined time period with the guest telephone number;

c. receiving a call from a calling telephone number;

d. verifying that the guest telephone number matches the calling telephone number;

e. verifying that the call is within the predetermined time period;

f. responsive to verifying that the guest telephone number matches the calling telephone number and that the call is within the predetermined time period, enabling the call to connect to one or more services as if the guest telephone number were the room telephone number;

g. receiving the call from the guest telephone number at an IVR system;

h. verifying a PIN number;

i. providing a menu of services based on a level of access to the services that are associated with the guest telephone number; and

j. routing the call to a service telephone based on selection of one of the services from the menu of services.

35. A computer-implemented method for controlling access to services comprising:

a. associating at least one guest telephone number and services available to the at least one guest telephone number with at least one room telephone number;

b. associating at least one predetermined time period with the at least one guest telephone number;

c. receiving a call from a calling telephone number at a room telephone number;

d. verifying whether the at least one guest telephone number matches the calling telephone number;

e. verifying whether the call is within the at least one predetermined time period; and

f. responsive to the at least one guest telephone number matching the calling telephone number and the call being within the at least one predetermined time period, enabling the call to connect to one or more of the available services; and

g. responsive to the calling telephone number not matching the at least one guest telephone number or the call not being within the at least one predetermined time period, preventing the call from connecting to any of the available services.